Wells Fargo
Financial Services
AssociateCustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate Customer Service Representative at Wells Fargo. Skills: Customer service, Financial services. Support customers with empathy. Improve customer inquiries”
Industry & Context.
Resolve customer issues; Resolve complex issues
Attend full training, No Visa sponsorship, Work additional hours, Work on-site
What They're Looking For.
Must Have
6+ months Customer Service experience, 6+ months Financial Services experience, 6+ months Contact Center support experience
Nice to Have
Customer service listening skills, Elicit information efficiently, Comprehend customer issues, Resolve customer issues, Execute in fast paced environment, Execute in high demand environment, Execute in metric driven environment, Excellent verbal communication skills, Excellent written communication skills, Excellent interpersonal communication skills, High level of professionalism, Attention to detail, Accuracy, Military experience resolving complex issues, Meet business goals, Exceed business objectives, Navigate multiple computer systems, Navigate multiple applications, Utilize search tools for information, Knowledge of internet technology, Knowledge of mobile technology, Knowledge of social media technology, Experience of internet technology, Experience of mobile technology, Experience of social media technology
What You'll Do.
Support customers with empathy
Improve customer inquiries
Improve customer issues
Answer customer inquiries
Resolve customer problems
Provide best-in-class customer experience
Adhere to work guidelines
Adhere to regulations
Navigate multiple computer systems
Receive direction from supervisor
Escalate questions to employees
Escalate issues to employees
Interact with team on information
Interact with customers
How You'll Work.
Team & Collaboration
Interact with team; Interact with customers
Communication Scope
Verbal communication; Written communication; Interpersonal communication
Full Job Description
**Why Wells Fargo:** Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. [Living the Well Life](https://www.wellsfargojobs.com/en/well-life/) means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! **About this role:** Wells Fargo is seeking an Associate Customer Service Representative in**Everyday Banking** Find out why we’re the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. **In this role you will:** * Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of
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