Fictiv
AssociateCustomerProgramManagerInjectionMolding(IM)
“Associate Customer Program Manager - Injection Molding (IM) at Fictiv. Skills: Injection Molding, Customer Management, Program Execution. Act as primary advocate for customers running injection molding programs.. Build relationships with customers for seamless experience.”
What You'll Achieve.
Ensure tooling readiness, production execution, quality expectations, and on-time delivery.; Drive successful program outcomes.; Ensuring delivery against scope, quality standards, and schedule commitments.; Focused on delivering measurable outcomes for customers.
Industry & Context.
Solving complex manufacturing challenges; Proactively resolving issues that arise during program execution.
Work Hours: 9: 30 PM – 5: 30 AM IST, Monday through Friday (aligned with US Pacific business hours), This role follows a hybrid work schedule – 3 nights in office, 2 nights remote.
What They're Looking For.
Must Have
5+ years of experience in injection molding project management, manufacturing operations, supply chain, or customer-facing manufacturing roles., understanding of injection molding processes, including tooling development, DFM considerations, part design for manufacturability, production ramp, and quality control., Experience supporting NPI programs, prototype tooling, bridge tooling, and production injection molding programs., Must be fluent in written and spoken English.
Nice to Have
MBA is a plus, Experience working with global manufacturing partners or contract manufacturers is preferred., PMP or project management certification and familiarity with program management frameworks is a plus., Experience working directly with US-based customers and/or during US business hours is preferred.
What You'll Do.
Act as primary advocate for customers running injection molding programs.
Build relationships with customers for seamless experience.
Support customers with injection molding programs.
Ensure technical and operational alignment across teams.
Manage multiple injection molding orders and programs concurrently.
Prioritize and resolve requests to meet customer expectations.
and communicate design intent and feedback.
Work closely with sales
manufacturing partners
Provide top-down oversight across injection molding programs.
Identify opportunities to improve processes related to injection molding program execution.
How You'll Work.
Team & Collaboration
Collaborate closely with cross-functional teams including manufacturing operations, quality, tooling engineering, supply chain, and logistics.; Work closely with sales, tooling engineers, manufacturing partners, and quality teams to resolve issues.; Partner with cross-functional teams to implement improvements.
Communication Scope
Excellent communication skills (written and verbal); Ability to translate technical manufacturing topics into clear customer-facing updates.
Process & Methodology
Program Management, Project Management
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