Fictiv
manufacturing
AssociateCustomerProgramManager(EG)
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“Associate Customer Program Manager (EG) at Fictiv. Skills: program management, customer service, collaboration. Manage manufacturing orders with multiple customers. Prioritize and resolve user requests”
What You'll Achieve.
increase the velocity and quality of products delivered; meet customer expectations for timing and quality; ensure the orders will be delivered on time and in full; ensure successful delivery to the customer; increase our efficiency
Industry & Context.
problem-solving skills
Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)
What They're Looking For.
Must Have
4+ years of experience in program management, project management, supply chain or customer-facing operations roles, Experience supporting NPI, low-volume production, or rapid prototyping programs, Fluent in written and spoken English
Nice to Have
PMP/project management certification, understanding of project management/operations knowledge, Proven experience working directly with US-based customers and/or during US business hours
What You'll Do.
Manage manufacturing orders with multiple customers
Prioritize and resolve user requests
Communicate engineering
logistics requirements
Manage projects with top-down oversight
Identify improvement areas and define solutions
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams to resolve customer pain points; Collaborate with sales and manufacturing operations teams; Collaborate with the cross-functional team to prioritize and define solutions
Communication Scope
outstanding communications skills (both written and verbal); adapt communication style effectively
Process & Methodology
Program Management, Project Management
Full Job Description
About MISUMI Americas MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas. **Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)** Fictiv exists to help product innovators create Fictiv is a global manufacturing company that simplifies sourcing for custom manufacturing, from prototype to low-volume production. Through its highly-vetted manufacturing network, AI-powered technology platform, and global operations centers across the USA, Mexico, India, and China, Fictiv delivers fast, high-quality custom manufacturing services from quote to delivery. Fictiv’s capabilities span the full mechanical bill of materials, including Injection Molding, Compression Molding, 3D Printing, CNC Machining, Die Casting, and Sheet Metal. To date, Fictiv has delivered more than 30 million commercial and prototype parts for early-stage companies and large enterprises alike, helping them innovate faster, free up precious resources, and drive profitable growth. Impact in this Role Are you ready to shake up the world of customer service? Do you thrive on making connections and finding creative solutions? If you’re passionate about putting customers first in a dynamic, non-traditional environment, we want YOU on our team! In your role as Associate Customer Program Manager, you will be working directly with our US-based customers, and you’ll be using your agility, problem-solving skills, and customer service advocacy to help our customers increase the velocity and quality of products delivered. You will collaborate w
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