First Help Financial
auto lending
Associate,CreditServicingOperations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Associate, Credit Servicing Operations at First Help Financial. Match new deals to loan structure. Evaluate and grant exceptions”
Industry & Context.
Problem-solving abilities
What They're Looking For.
Must Have
Minimum of 1 year of experience in an underwriting or funding role within the auto lending industry, Willingness to learn funding compliance standards, Adhere to state-by-state requirements, Subject matter expertise in underwriting and credit analyst policies and procedures
What You'll Do.
Match new deals to loan structure
Evaluate and grant exceptions
Negotiate and address fee access
Handle escalated funding exception requests
Complete funding process for timely payouts
Support QA team in booking deals
Conduct applicant follow-up interviews
Provide support and training to new associates
Evaluate funding underwriting review requests
Update application information accurately
How You'll Work.
Team & Collaboration
Collaborate effectively across teams
Communication Scope
Verbal communication; Written communication
Full Job Description
[](https://firsthelpfinancial.com/careers)[First Help Financial](https://firsthelpfinancial.com/careers) (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. _**Your Title:**_ Associate, Credit Servicing Operations _**You Report to:**_ Manger, Funding _**Your Location:**_ Remote _**Your Hours**_ : 11:30AM-8 PM EST or 12:30PM-9 PM EST (if located in mountain or pacific time zone). _**Your compensation:**_ $25.54/hr plus a bonus! **Learn more about our awesome**[Funding Department ](https://vimeo.com/882615831?share=copy) First Help Financial, voted and certified as a “[Great Place to Work](https://www.greatplacetowork.com/certified-company/7022090)” by our workforce for five years in a row, is adding a new partner to our Funding department to accommodate our remarkable growth! The Associate, Credit Servicing Operations, supports the Funding team in executing the full range of credit servicing and funding duties. This role is responsible for ensuring accurate contract review, timely deal funding, exception handling, and applicant follow-up, while maintaining strong dealer relationships and adhering to all applicable underwriting and compliance standards. The Associate is expected to develop deep proficiency across all funding functions and contribute to the overall quality and efficiency of the team. _**What you will do:**_ Your duties include, but are not limited to:
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