Ramp
Finance Technology
AssociateCreativeDirector,CustomerStories
“Associate Creative Director, Customer Stories at Ramp. Skills: Creative direction, Customer stories, Filmmaking, Storytelling. Set creative standard for customer films. Enforce creative standard on every project”
Industry & Context.
Based in NYC or willing to relocate, Relocation support to NYC or SF
What They're Looking For.
Must Have
7+ years in film and creative direction with a portfolio that leans heavily into film: brand documentaries, character-driven branded content, or editorial work, writing chops — narrative structure, scene-level scripting, treatments, and customer interviews are part of the daily craft, story casting instincts — you can spot the compelling person inside a corporate org and pull a story out of someone who defaults to corporate-speak, Understands the structural difference between a brand film and a sales-floor film, and briefs, casts, and directs them differently, Experience building creative frameworks: production playbooks and brief templates, Experience leading a team and producing a recognizable body of work, Hands-on with AI tools in production and post (Runway, Descript, Adobe AI, ElevenLabs, VO3, Gemini, Midjourney), A background in filmmaking-leaning agencies or in-house creative leadership at companies with a high film bar, Based in NYC or willing to relocate
Nice to Have
B2B or enterprise storytelling experience, A network of editors, writers, and filmmakers you'd bring into our bench, Documentary or editorial credits outside the brand world (festival, journalism, publishing)
What You'll Do.
Set creative standard for customer films
Enforce creative standard on every project
Apply story bar before production
Develop and evolve film series
Direct creative for Tier 1 brand films
Lead Customer Creative team
Govern production tier system
Partner with Product Marketing on launch films
Own scripting and narrative across program
How You'll Work.
Team & Collaboration
Partner across the business; Partner with Product Marketing
Communication Scope
Writing
Applying for this Associate Creative Director, Customer Stories role?
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