HubSpot
Technology
AssociateContractManager,Scaled-Canada(FrenchSpeaking)
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optimal for Entry candidates.
“Associate Contract Manager, Scaled - Canada (French Speaking) at HubSpot. Skills: Customer retention, Contract management, Customer success. Identify customer health risks. Own the renewal lifecycle”
What You'll Achieve.
Protect retention; Drive successful renewals
Industry & Context.
Diagnose customer challenges; Provide recommendations
What They're Looking For.
Must Have
Fluent in Quebec French, 1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role, Comfort leading customer conversations involving renewals, negotiation, or complex topics, Ability to diagnose customer goals and challenges and provide clear, structured recommendations, Written and verbal communication skills, especially in renewal and contract-related discussions, Ability to manage multiple customer engagements in a high-volume, fast-paced environment, Comfort interpreting usage, adoption, and customer health metrics to guide prioritization, Ability to learn software quickly and coach customers toward effective product adoption
Nice to Have
Prior experience owning renewals or commercial conversations, Familiarity with scaled customer success or usage-based risk models, Exposure to inbound marketing, sales, or business operations concepts, Experience working with CRM-driven workflows or automation
What You'll Do.
Identify customer health risks
Own the renewal lifecycle
Lead renewal and commercial conversations
Negotiate contract terms
Document renewal outcomes
Engage customers through email
Communicate outcome-focused messages
Help customers understand HubSpot alignment to business goals
Diagnose customer challenges
Provide actionable recommendations to improve adoption
Escalate issues and close the loop on resolutions
Leverage HubSpot tools
and AI-enabled workflows
Manage a high-volume book efficiently
Maintain accurate customer health signals
Maintain engagement history
Maintain renewal readiness data
How You'll Work.
Team & Collaboration
Partner with Support; Partner with Sales; Partner with Quote-to-Cash (QTC); Partner with GTM teams
Communication Scope
Written communication; Verbal communication; Outcome-focused communication
Full Job Description
Our mission at HubSpot is to help millions of organizations grow better. As a Scaled Contract Manager, you’ll play a critical role in protecting retention and driving successful renewals across HubSpot’s scaled customer segment. You’ll manage a high-volume book of business, identifying customer risk early, guiding customers through renewal conversations, and ensuring contract accuracy from start to finish. This role blends consultative customer engagement with contract and commercial ownership in a fast-paced, digital-first environment. What You’ll Do Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness Lead renewal and commercial conversations, including negotiation and documentation of outcomes Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems What You’ll Bring Required Qualifications Fluent in Quebec French 1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role Comfort leading customer conversations involving renewals, negotiation, or complex topics Ability to diagnose customer goals and challenges and provide clear, structured recommendations Strong written and verbal communication skills, especially
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