Cyderes
Tech / AI / Software
AssociateClientSuccessManager
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate Client Success Manager at Cyderes. Skills: client relationship management, adoption, retention, value realization, executive communication, cross-functional coordination, issue triage. Build and maintain trusted relationships with day-to-day stakeholders and executive. serve as a client advocate internally”
Industry & Context.
problem-solving orientation; Triage client issues
What They're Looking For.
Must Have
1–3 years in customer success, account management, or related client-facing roles, communication and presentation, comfortable with executive-level interactions, Consultative mindset and problem-solving orientation, Experience coordinating cross-functional teams and escalating issues appropriately, Comfortable with CRM and common collaboration tools, Has a basic understanding of security tools and their useage.
What You'll Do.
Build and maintain trusted relationships with day-to-day stakeholders and executive
serve as a client advocate internally
Monitor onboarding progress and partner with implementation teams to ensure successful go-lives
escalate risks when needed
Drive product/service adoption through tailored success plans
and enablement resources
Prepare and lead quarterly VRRs to demonstrate outcomes
Proactively manage renewals and identify early churn
coordinate mitigation with cross-functional teams
Identify and qualify expansion
handoff or collaborate with Sales to close
Triage client issues and coordinate timely resolution with Support
Maintain accurate account plans
and account health data in CRM and success tools
Capture and surface voice-of-customer feedback to Product and Leadership
How You'll Work.
Team & Collaboration
coordinating with onboarding/delivery teams; coordinate mitigation with cross-functional teams; handoff or collaborate with Sales; coordinate timely resolution with Support, Product, and Engineering
Communication Scope
communication; presentation; executive-level interactions
Full Job Description
## Description Who We Are We help the world Be Everyday Ready™ Today’s threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools — all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way. 🏆 Great Place to Work® Certified™ | United States · Canada · United Kingdom · India Role Summary The Associate Client Success Manager is the primary post-sale relationship owner for assigned clients, focused on driving adoption, retention, and measurable value. Acts as a client “sherpa,” keeping executive sponsors informed, coordinating with onboarding/delivery teams (without direct ownership), and delivering quarterly Value Realization Reviews (VRRs). ## Responsibilities Build and maintain trusted relationships with day-to-day stakeholders and executive sponsors; serve as a client advocate internally. Monitor onboarding progress and partner with implementation teams to ensure successful go-lives; escalate risks when needed. Drive product/service adoption through tailored success plans, regular check-ins, and enablement resources. Prepare and lead quarterly VRRs to demonstrate outcomes, ROI, and next steps. Proactively manage renewals and identify early churn risk; coordinate mitigation with cross-functional teams. Identify and qualify expansion opportunities; hand off or collaborate with Sales to close. Triage client issues and coordinate timely resolution with Support, Product, and Engineering. Maintain accurate account plans, activity logs, VRR materials, and account health data in CRM and success tools. Capture and surface voice-of-customer feedback to Product and Leadership. ## Requirements 1–3 years in customer success, account managem
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