Airwallex
Operations
Associate,ClientEnablement
Neural analysis suggests this role is
optimal for Mid candidates.
“Associate, Client Enablement at Airwallex. Skills: client enablement, onboarding, configuration, stakeholder management, process improvement. build a seamless customer product onboarding and configuration experience. ensure client accounts are ready for transaction”
What You'll Achieve.
provide a positive initial experience with the platform as the US business continues to grow; ensuring accuracy and consistency across configurations
Industry & Context.
adaptive problem-solving skills
What They're Looking For.
Must Have
5 years of experience in the payment industry or operations at a technology company, Ability to rapidly understand new products and demonstrate adaptive problem-solving skills, communication skills and customer service consciousness, Attention to detail with follow-up and good judgment, A team player who thrives working in close collaboration with other teams across time zones
What You'll Do.
build a seamless customer product onboarding and configuration experience
ensure client accounts are ready for transaction
ensure client transactions can be processed smoothly in production environments
configure pricing and account capabilities
identify opportunities to improve the onboarding experience at scale
Work with account executives to amend Airwallex account pricings per the commercial team's request
Co-work with solution engineers globally to gather
and apply configuration requests to enable capabilities suiting client business and technical needs
Collaborate closely with commercial
and product teams to gather
and summarize improvement opportunities within platform client onboarding processes
Develop and manage on-shore functional programs and projects that enable US operational and organizational goals
Maintain and update customer account settings and pricing throughout the lifecycle of their relationship with Airwallex
ensuring accuracy and consistency across configurations
How You'll Work.
Team & Collaboration
Work with various internal stakeholders; partner closely with Commercial, Solution Engineering, and Product teams; Co-work with solution engineers globally; Collaborate closely with commercial, operations, and product teams; thrives working in close collaboration with other teams across time zones
Communication Scope
communication skills
Process & Methodology
Develop and manage on-shore functional programs and projects
Full Job Description
ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ABOUT THE TEAM The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streaml
Applying for this Associate, Client Enablement role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Airwallex?
Real rants from real employees. Read before you apply.