The E-verify Program
healthcare
AssociateChiefOperatingOfficer(ACOO)
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“Associate Chief Operating Officer (ACOO) at The E-verify Program. Skills: facility operations, regulatory readiness, project execution, patient experience. Provide executive oversight of facility operations. Drive high-performance in-patient experience”
What You'll Achieve.
driving high-performance in-patient experience; sustaining survey readiness; proactively identifying and resolving environment of care risks; life safety concerns; operational deficiencies; ensuring rapid resolution and minimizing disruption to patient care; ensuring organizational readiness for internal and external events; maintaining compliance with all emergency preparedness requirements; ensuring projects are delivered on time, within scope, and in alignment with organizational standards; driving high-performance in-patient experience metrics related to the care environment; ensuring cleanliness, responsiveness, safety, and overall environment of care contribute positively to patient perception and satisfaction; ensuring that all facilities consistently meet the highest standards of safety, quality, and readiness
Industry & Context.
proactively identifying and resolving environment of care risks; life safety concerns; operational deficiencies; rapid resolution; minimizing disruption to patient care; risk mitigation
Ability to perform job functions while standing, Ability to perform job functions while sitting, Ability to perform job functions while walking, Ability to climb stairs, Ability to work indoors, Ability to work outside in temperature extremes, Ability to work from elevated areas, Ability to work in confined/cramped spaces, Ability to perform job functions from kneeling positions, Ability to bend at the waist, Ability to twist at the waist, Ability to squat and perform job functions, Ability to perform “pinching” operations, Ability to perform gross motor activities with fingers and hands, Ability to perform firm grasping with fingers and hands, Ability to perform fine manipulation with fingers and hands, Ability to reach overhead, Ability to perform repetitive motions with hands/wrists/elbows and shoulders, Ability to fully use both legs, Ability to use lower extremities for balance and coordination, Ability to reach in all directions, Ability to lift and carry 50 lbs. unassisted, Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted, Ability to lift from 36” to overhead 25 lbs., Ability to exert up to 50 lbs. of force, Ability to maintain vision 20/40 corrected, Ability to see and recognize objects close at hand or at a distance, Ability to match or discriminate between colors, Ability to determine distance/relationship between depth perception, Good peripheral vision capabilities, Ability to maintain hearing acuity, with correction, Ability to perform gross motor functions with frequent fine motor movements, Ability to deal effectively with stressful situations, Ability to work rotating shifts, Ability to work overtime as required, Ability to work in a latex safe environment, Ability to maintain tactile sensory functions, Ability to maintain good olfactory sensory function, Ability to be qualified physically for respirator use, initially and as required
What They're Looking For.
Must Have
Master’s degree in healthcare administration, Business Administration, or a related field (or equivalent experience), Minimum of 10 years of progressive healthcare operations leadership experience, preferably within an academic medical center or large integrated health system, Demonstrated experience leading multi-department operations and large, complex initiatives, financial acumen with experience managing budgets and performance metrics, Proven ability to lead through change and manage high-stakes operational challenges, Bachelor's Degree or equivalent, and 10 years of progressive experience including 8 years in management/leadership roles
Nice to Have
Senior leadership experience in hospital operations, facilities, or Environment of Care within a complex academic medical center, preferably like MUSC Health Charleston Division, Deep expertise in regulatory and accreditation readiness, including The Joint Commission standards, CMS Conditions of Participation, Department of Public Health and Life Safety Code compliance, Extensive experience overseeing hospital facilities, infrastructure, and ensuring buildings are maintained in pristine, patient-ready condition, Demonstrated leadership in capital project oversight, including major/minor construction, renovations, and feasibility studies within active healthcare environments, Experience leading emergency management and incident command (e. g. , HICS), including organizational response to internal and external events, Track record of improving environment-related patient experience metrics, including Press Ganey scores across ED, inpatient, and procedural settings
What You'll Do.
Provide executive oversight of facility operations
Drive high-performance in-patient experience
Sustain survey readiness
Proactively identify and resolve risks
Serve as central executive authority for building-related issues
Oversee emergency management planning and response
Coordinate incident command structures
Maintain compliance with emergency preparedness requirements
Provide executive oversight for capital and operational projects
Ensure projects are delivered on time
Drive high-performance in-patient experience metrics
Partner clinical and administrative stakeholders
Ensure facilities meet highest standards
How You'll Work.
Team & Collaboration
Partner clinical and administrative stakeholders to support operations; Collaborative, relationship-driven leadership style
Communication Scope
Exceptional communication and influence skills
Process & Methodology
strategic project execution, governance of project prioritization, feasibility studies, resource alignment, execution, capital project oversight, major/minor construction, renovations, feasibility studies
Full Job Description
**Job Description Summary** The Associate Chief Operating Officer (ACOO) for MUSC Health Charleston Division provides executive oversight of facility operations, regulatory readiness, strategic project execution and driving high-performance in-patient experience across University Medical Center (UMC), Ashley River Tower (ART), and Institute of Psychiatry (IOP). **Entity** Medical University Hospital Authority (MUHA) **Worker Type** Employee **Worker Sub-Type** Regular **Cost Center** CC004049 CHS - Charleston COO **Pay Rate Type** Salary **Pay Grade** Health-00 **Scheduled Weekly Hours** 40 **Work Shift** **Job Description** The ACOO leads UMC, ART and IOP efforts to sustain survey readiness, proactively identifying and resolving environment of care risks, life safety concerns, and operational deficiencies. This position serves as the central executive authority for building-related issues, ensuring rapid resolution and minimizing disruption to patient care. The ACOO will help oversee emergency management planning and response, in collaboration with the Charleston Division COO, ensuring organizational readiness for internal and external events, coordinating incident command structures, and maintaining compliance with all emergency preparedness requirements. In addition, the ACOO provides executive oversight for a portfolio of major and minor capital and operational projects, including renovations, infrastructure upgrades, and new construction initiatives. This includes governance of project prioritization, feasibility studies, resource alignment, and execution to ensure projects are delivered on time, within scope, and in alignment with organizational standards. The role ensures that project management and facilities-related initiatives are centrally led and coordinated, rather than decentralized across clinical service lines. The ACOO is also responsible for driving high-performance in-patient experience metrics related to the care environment, including Press Gan
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