Wells Fargo
Corporate & Investment Bank
Associate,BusinessRelationshipSupportSpecialistCIB
“Associate, Business Relationship Support Specialist - CIB at Wells Fargo. Skills: Client Onboarding, Customer Due Diligence, Risk Management. Support client onboardings. Manage customer due diligence”
Industry & Context.
Problem solving; Decision making
Outside business hours, FINRA background screening
What They're Looking For.
Must Have
2+ years Business Relationship Support experience
Nice to Have
Skilled in customer facing communication, Experience with Hogan, Experience with WCIS, Experience with WCAO, Experience with RCS, Experience with TRE, Knowledge of global treasury management industry, Understanding of financial crimes, Understanding of credit underwriting, Understanding of customer due diligence processes, Ability to execute in fast paced environment, Ability to balance multiple priorities, Time management skills, Ability to meet deadlines, Outstanding problem solving skills, Outstanding decision making skills, Attention to detail, Accuracy skills, Ability to work effectively in team environment, Ability to work across all organizational levels, Flexibility, Adaptability, Ability to work effectively with geographically dispersed team, Excellent verbal communication skills, Excellent written communication skills, Excellent interpersonal communication skills, Advanced Microsoft Office skills
What You'll Do.
Support client onboardings
Manage customer due diligence
Oversee portfolio of accounts
Identify process improvements
Analyze decision process
Evaluate profitability
Report identified issues
Make decisions on customer issues
Provide status updates
Develop policy expertise
Handle complex customer issues
Escalate customer issues
Resolve customer issues
Serve as subject matter expert
Consult with colleagues
Consult with managers
Interact with internal customers
Receive direction from leaders
Exercise independent judgment
How You'll Work.
Team & Collaboration
Collaborate with peers; Collaborate with colleagues; Collaborate with managers; Work with team
Communication Scope
Customer facing communication; Verbal communication; Written communication; Interpersonal communication
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