Delivery Hero
Internet
Associate,BusinessManager
“Associate, Business Manager at Delivery Hero. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. managing the 24-hour operational dark store. Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis”
What You'll Achieve.
steering the warehouse operations to the agreed SLAs and KPIs; Physical and system stock variation targets are kept within acceptable tolerance limits; Ensure timely dispatch of orders with 100% accuracy
Industry & Context.
A minimum presence of 6-8 hours at the dark store is expected daily, continued virtual coordination with the team beyond on-ground hours
What They're Looking For.
Must Have
Bachelor’s from a reputable university, In depth knowledge of operations and first principles (e. g. supply chain, customer service, JIT, Six Sigma etc. ), Knowledge of industry’s local legislation, Stakeholder management including with vendor goods delivery teams, residential and commercial neighbour, and community, Working knowledge of performance/operation metrics, Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools, Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements
What You'll Do.
managing the 24-hour operational dark store
Coordinate the end-to-end warehouse processes
from inbound management to stock handling
and order dispatching on a timely basis
steering the warehouse operations to the agreed SLAs and KPIs
Proactively recommend and implement operational goals
and process improvements
Manage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety & health risk assessment
Allocate resources to ensure optimal efficiency (scheduling)
Liaise with the commercial department to actively manage fast and slow-moving lines
and shrinkages etc. as well as successful implementation of returns
damaged and expired goods
Ensure periodical stock takes are carried out and noted down accurately
Effectively ensure that the implementation of policies
procedures and work standards are met
Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager
Ensure warehouse housekeeping and workplace safety
Ensure timely dispatch of orders with 100% accuracy
Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers
Maintain positive relationship with external stakeholders such as
suppliers and foodpanda riders
How You'll Work.
Team & Collaboration
virtual coordination with the team; Liaise with the commercial department; Maintain positive relationship with external stakeholders such as, neighbor, suppliers and foodpanda riders
Communication Scope
Outstanding communication and people skill
Applying for this Associate, Business Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Delivery Hero?
Real rants from real employees. Read before you apply.