Nava
Healthcare
AssociateBenefitsAdvocate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Associate Benefits Advocate at Nava. Skills: Member advocacy, Benefits navigation, Issue resolution. Respond to member inquiries. Provide weekly updates”
What You'll Achieve.
Resolve issues end-to-end; Meet 1-business-day SLA
Industry & Context.
Issue resolution; Troubleshooting
What They're Looking For.
Must Have
3+ years benefits brokerage experience, Direct member-facing or service role, Real carrier fluency, Manage high-volume queue, Written communication skills, Comfort in tech-forward environment, Self-managing work style
Nice to Have
Bilingual (Spanish)
What You'll Do.
Respond to member inquiries
Provide weekly updates
Resolve eligibility issues
Review bills for accuracy
Review claims for accuracy
Answer benefits coverage questions
Explain service coverage
Walk members through plan options
Determine network coverage
Compare employee costs
Consult on prior authorizations
Navigate carrier escalations
Troubleshoot app authentication
Access member information
Manage cases efficiently
Surface patterns in member issues
Flag product improvements
Flag process improvements
How You'll Work.
Team & Collaboration
Member Support team; HR teams; Carriers; Vendors
Communication Scope
Written communication; Plain language
Full Job Description
Who We Are Nava is on a mission to #fixhealthcare. Nearly 160M Americans rely on their employers for healthcare — yet the system is broken, bloated, and dominated by incumbents who resist change. Nava fuses deep benefits expertise with cutting-edge technology to deliver a modern, transparent, and affordable healthcare experience. Founded by seasoned entrepreneurs and backed by leading investors, Nava is one of the fastest-growing benefits brokerages in the country. We’re the first to combine brokerage know-how with proprietary tech like HQ: our AI-powered benefits platform, designed to help HR teams take control of renewals, simplify strategy, eliminate spreadsheet chaos, and empower employees to navigate their benefits with ease. In a $50B industry hungry for change, Nava is built to win — lowering costs for employers, delighting employees, and reshaping how healthcare works for millions of Americans. Role Overview We're looking for a Associates Benefits Advocate to join our Member Support team — one of the most visible, high-accountability functions at Nava. You'll be the person our members turn to when they need real help: a denied claim, a confusing bill, a coverage question that actually matters to their lives. Our members reach us primarily through the Nava Benefits app and via email. You'll own your queue, work directly with carriers to resolve issues, and hold cases to a high standard from first response to close. This isn't a hand-it-off role. You pick it up, you work it, and you see it through. The Member Support team operates at the intersection of human expertise and AI-powered tooling. Our AI handles routine questions before they reach you, which means what lands in your queue is the stuff that actually requires someone who knows what they're doing. You'll work inside Nava's HQ platform, surface patterns you're seeing, and contribute to how we continue to raise the bar on member experience. Fully remote, open to candidates anywhere in the US. What You'l
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