DigiCert
AssociateAuthenticationAnalyst(ChineseSpeaker)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Associate Authentication Analyst (Chinese Speaker) at DigiCert. Skills: customer authentication, customer service, due diligence, policy adherence, risk assessment, communication. Conducting due diligence on customers applying for SSL and Code Signing digital certificates. Review applications for digital certificates and decide if an applicant is eligible”
What You'll Achieve.
enhance the team’s operational effectiveness and customer satisfaction; ensure customer loyalty; meet deadlines and targets
Industry & Context.
decision making, and problem-solving skills is required; find solutions when problems arise that delay issuance
pass an extended background check, which will be carried out throughout your tenure in the company, 24x7 support in a follow the sun arrangement
What They're Looking For.
Must Have
Fluent in English and Chinese, Excellent written and oral communication in native language and any language listed on CV (including English), Customer service experience
Nice to Have
Diploma or bachelor’s degree desirable, but not required, Experience in a policy / compliance role is an advantage (banking, finance, fraud etc.), Detail orientated and high level of accuracy, PC skills and fast typing speed, Ability to multitask, Fast learner who is keen to continue learning and developing, Good interpersonal skills, Open to receiving and giving constructive feedback, decision making, and problem-solving skills is required, Open to change – ability to work in a fast paced, changing environment, Ability to perform under pressure to meet deadlines and targets, Ability to work as part of a team, but also as a sole contributor within a team structure
What You'll Do.
Conducting due diligence on customers applying for SSL and Code Signing digital certificates
Review applications for digital certificates and decide if an applicant is eligible
Assist customers with any queries regarding their application via chat
Work with the customer to ensure their applications meets our security requirements and find solutions when problems arise that delay issuance
How You'll Work.
Team & Collaboration
teamwork and collaboration is important to our success; Seek assistance from management and senior team members; Ability to work as part of a team, but also as a sole contributor within a team structure; Share your knowledge with the team
Communication Scope
Fluent in English and Chinese; Excellent written and oral communication in native language and any language listed on CV (including English)
Process & Methodology
Participate in projects and system implementations
Full Job Description
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary The Customer Authentication department is responsible for conducting due diligence on customers applying for SSL and Code Signing digital certificates to secure websites and applications. Due to the critical nature of the business, we provide 24x7 support in a follow the sun arrangement. The Melbourne team primarily supports Asia Pacific but assists customers from all regions. In this environment teamwork and collaboration is important to our success. What you will do To work in CAS in DigiCert, you are required to pass an extended background check, which will be carried out throughout your tenure in the company, to ensure you maintain our required trusted employee status. The Customer Service Specialist has two key areas of responsibility: customer authentication and customer service. Customer Authentication Review applications for digital certificates and decide if an applicant is eligible to receive the certificate by evaluating information on the organization. This is achieved by following policy guidelines, and showing due diligence and care while reviewing documentation and customer information Determine if customer's company is a legitimate legal business entity Determine if customer's company has the legal right to use the internet domain name listed on the certificate signing request. Verify that a customer's named contacts are employed at customer's company and/or have the legal right to request and/or administer the digital certificate. Utiliz
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