Unit4
Information Technology And Services
AssociateApplicationSupportConsultant
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Associate Application Support Consultant at Unit4. Skills: Application support, Customer service. Provide professional support service. Resolve support cases”
Industry & Context.
Problem-solving; Analytical skills
Occasional visits to Wrocław office, Security clearance may be required, Background checks may be required
What They're Looking For.
Must Have
Fluent in English, Microsoft technologies knowledge, Workplace processes knowledge, IT infrastructure knowledge, Customer facing skills, Analytical abilities, Problem-solving abilities, Time management skills, Prioritize workload skills, Meet deadlines skills, Professional manner, Positive approach, Use initiative skills, Work alone skills, Work as part of a team skills
Nice to Have
Background in finance, Knowledge on Unit4 ERP module, Knowledge or experience with ITIL, Previous experience in Corporate IT
What You'll Do.
Provide professional support service
Resolve support cases
Complete support tasks
Progress issues to conclusion
Liaise with colleagues and R&D
Investigate application defects
Process application defects
Document application defects
Highlight escalation risks
Coordinate resource requirements
Handle customer escalations
Take ownership of issues
Update customers on issues
Comply with security requirements
Comply with business procedures
Comply with ISO policies
Document process improvements
Present process improvements
Develop personal development plan
Train less experienced members
How You'll Work.
Team & Collaboration
Work in a team environment
Communication Scope
Verbal communication; Written communication
Full Job Description
Meet [Unit4](https://www.unit4.com/homepage1). With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people. We’re shaping how work should feel , and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique. Job is remote within Poland, with occasional visits to the Wrocław office. What you will do? As an Application Support Consultant , you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base. You will also have to: * To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate; * Investigate, process and document application defects passed to the Application Support team; * Be proactive in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation; * Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress; * To comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards; * To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience; * You will be responsib
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