TripleLift
Advertising
AssociateApplicationReliabilityEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate Application Reliability Engineer at TripleLift. Skills: Application Reliability Engineering, Technical Escalations, Platform Reliability, Troubleshooting, Problem Solving, Cross-functional Collaboration. Provide platform-wide technical support and deliver solutions for internal stakeholders. Manage and resolve assigned tickets from the support queue (~80%) within defined SLAs”
What You'll Achieve.
Drive technical escalations and platform reliability; Deliver a seamless, high-quality experience for our clients; Maintain operational excellence across the platform; Drive rapid resolution of complex technical issues; Streamline escalation management; Enable continuous platform improvements; Make a direct impact on client satisfaction and operational efficiency; Contributing to the long-term success of the organization
Industry & Context.
Solutions-oriented mindset with excellent troubleshooting, analytical, and problem-solving skills; Focus on identifying root causes; Ability to think critically, structure investigative approaches, and execute effective problem-solving workflows
What They're Looking For.
Must Have
2–3 years of experience in customer application escalations, technical solutions, or customer-facing support roles, understanding of web technologies (HTML, CSS, JavaScript) and modern production tech stacks, Proficiency in at least one programming language such as Python, Java, or PHP, Experience with data analysis and visualization tools like Excel, Looker, or Omni, AI awareness and practical application skills, with the ability to leverage AI tools and solutions to work more efficiently, automate tasks, and enhance personal productivity, Fluent in English, both spoken & written, Solutions-oriented mindset with excellent troubleshooting, analytical, and problem-solving skills, and a focus on identifying root causes, Ability to think critically, structure investigative approaches, and execute effective problem-solving workflows, stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences, Proven ability to manage multiple priorities, take ownership, and deliver results in a fast-paced environment, Effective project management and coordination skills, with a collaborative and proactive approach, Self-driven with time management skills and the ability to work both independently and as part of a team
Nice to Have
AdTech platforms or technical product support environments is highly preferred, Hands-on experience or familiarity with datastores and querying frameworks (e. g. , MySQL)
What You'll Do.
Provide platform-wide technical support and deliver solutions for internal stakeholders
Manage and resolve assigned tickets from the support queue (~80%) within defined SLAs
Execute operational tasks (client setup changes
configuration updates)
Assist in incident investigation and RCA with guidance
Perform data validation
Collaborate with Engineering for issue resolution and fix validation
Contribute to documentation
and knowledge base updates
Support R&D initiatives (~20%) through execution (scripts
Use and maintain existing scripts/tools to improve efficiency
Coordinate with cross-functional teams for ticket follow-ups and updates
How You'll Work.
Team & Collaboration
Partnering closely with engineering, product, and client-facing teams; Collaborate with Engineering for issue resolution and fix validation; Coordinate with cross-functional teams for ticket follow-ups and updates; Collaborative and proactive approach; Ability to work both independently and as part of a team
Communication Scope
Fluent in English, both spoken & written; Stakeholder management and communication skills; Ability to translate technical concepts for non-technical audiences
Process & Methodology
Effective project management and coordination skills
Full Job Description
About TripleLift We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance. As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at triplelift.com. Overview The Application Reliability Engineer plays a critical role in driving technical escalations and platform reliability within the Engineering and Solutions organization, directly shaping how we deliver a seamless, high-quality experience for our clients while maintaining operational excellence across the platform. In this role, you’ll sit at the center of the organization, partnering closely with engineering, product, and client-facing teams to drive rapid resolution of complex technical issues, streamline escalation management, and enable continuous platform improvements. This is an exciting opportunity for someone who thrives in a fast-paced environment and wants to gain end-to-end Ad-Tech platform exposure, act as a key cross-functional connector, and make a direct impact on client satisfaction and operational efficiency while contributing to the long-term success of the organization. Responsibilities Provide platform-wide technical support and deliver solutions for internal stakeholders Manage and resolve assigned tickets from the support queue (~80%) within defined SLAs Execute operational tasks (client setup changes, configuration updates) Assist in
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