Western Union
Finance / FinServ
Associate,AMLCompliance
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Associate, AML Compliance at Western Union. Skills: AML Compliance, KYC, transactional analysis, customer service. Perform transactional history analysis, due diligence, and AML Compliance interviews to identify potential consumer fraud or questionable activity to protect customers and the company.. Effectively perform inbound/outbound phone interviews and offline tasks.”
What You'll Achieve.
Deliver high quality and productivity results that meet the identified targets.
Industry & Context.
analytical skills; independent decision making
Flexibility to work 8-hour shifts between 6: 00 AM and 8: 00 PM (Manila time), according to business needs, with assigned schedules varying within this range., Hybrid working arrangement. Western Union values in-person collaboration, problem solving, and ideation whenever possible. The expectation is to work from the office a minimum of three days a week.
What They're Looking For.
Must Have
Fluency in English – outstanding verbal, written and listening skills, Bachelor’s degree or equivalent, analytical skills, attention to detail, and independent decision making, Proficiency in Microsoft Office (Excel, Word), Ability to multitask and navigate through multiple systems at the same time, Flexibility to work 8-hour shifts between 6: 00 AM and 8: 00 PM (Manila time), according to business needs, with assigned schedules varying within this range
Nice to Have
Experience in customer service and/or AML Compliance would be an advantage
What You'll Do.
Perform transactional history analysis
and AML Compliance interviews to identify potential consumer fraud or questionable activity to protect customers and the company.
Effectively perform inbound/outbound phone interviews and offline tasks.
Ensure excellent customer service.
Deliver high quality and productivity results that meet the identified targets.
Learn continuously to enhance AML Compliance product and process knowledge.
How You'll Work.
Communication Scope
outstanding verbal skills; outstanding written skills; outstanding listening skills
Full Job Description
**Associate, AML Compliance – Quezon City, Philippines** Are you ready to join an advanced team with a global company that is passionate about preventing money laundering, fraud, and other illegal financial transactions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as an Associate, AML Compliance. **Western Union powers your pursuit.** KYC (Know Your Customer) is responsible for identifying how Western Union services are being used by our frequent customers. As part of the team, you will perform investigation into a customer’s transactional history, interview customers over the phone/e-mail or other off-line applications and make a decision whether Western Union services can be used further. **Role Responsibilities** * Perform transactional history analysis, due diligence, and AML Compliance interviews to identify potential consumer fraud or questionable activity to protect customers and the company. * Effectively perform inbound/outbound phone interviews and offline tasks. * Ensure excellent customer service. * Deliver high quality and productivity results that meet the identified targets. * Learn continuously to enhance AML Compliance product and process knowledge. **Role Requirements:** * Fluency in English – outstanding verbal, written and listening skills. * Bachelor’s degree or equivalent. * Strong analytical skills, attention to detail, and independent decision making. * Proficiency in Microsoft Office (Excel, Word). * Ability to multitask and navigate through multiple systems at the same time. * Flexibility to work 8-hour shifts between 6:00 AM and 8:00 PM (Manila time), according to business needs, with assigned schedules varying within this range. * Experience in customer service and/or AML Compliance would be an advantage. **Work Shift** Hybrid Western Union values in-person collaboration, problem solving, and
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