Sutherland
Finance / FinServ
AssociateAccountsReceivable
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“Associate Accounts Receivable at Sutherland. Skills: Accounts Receivable, Collections, Credit Control, customer communication. Review and analyze open accounts using daily ageing reports. Manage assigned customer accounts through outbound and inbound collection calls and email communication”
What You'll Achieve.
ensuring timely collection of receivables
Industry & Context.
problem-solving approach
What They're Looking For.
Must Have
English - B2 or higher, Previous experience in Accounts Receivable, Collections, Credit Control, or a similar finance role, communication skills with confidence in phone and email interactions, High attention to detail and organizational skills, Ability to work with multiple systems and manage priorities effectively, Customer-focused mindset with a problem-solving approach
Nice to Have
Proficiency in MS Excel and ERP/finance systems is an advantage
What You'll Do.
Review and analyze open accounts using daily ageing reports
Manage assigned customer accounts through outbound and inbound collection calls and email communication
Collect customer payments in line with agreed payment terms and follow up on payment commitments
Monitor payment activities to ensure timely collection of receivables
Escalate non-payment or lack of response in a timely and compliant manner
Provide customer support by sending statements
handling account adjustments
and resolving billing issues
Coordinate and follow up with Sales and Operations teams regarding customer accounts
Maintain daily and weekly trackers and perform self-quality checks
Ensure adherence to internal controls
compliance requirements
Act as a liaison between Customers
and internal departments to ensure smooth transaction flow
Follow and update Standard Operating Procedures (SOPs)
How You'll Work.
Team & Collaboration
Coordinate and follow up with Sales and Operations teams regarding customer accounts; Act as a liaison between Customers, Sales, Billing, and internal departments to ensure smooth transaction flow
Communication Scope
communication skills with confidence in phone and email interactions
Full Job Description
About Sutherland Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process. Position Overview We are looking for a detail-oriented Associate Accounts Receivable to join our team. The role focuses on cash collection, credit control, and customer communication, ensuring timely collection of receivables while maintaining strong professional relationships with customers and internal stakeholders. Key Responsibilities * Review and analyze open accounts using daily ageing reports * Manage assigned customer accounts through outbound and inbound collection calls and email communication * Collect customer payments in line with agreed payment terms and follow up on payment commitments * Monitor payment activities to ensure timely collection of receivables * Escalate non-payment or lack of response in a timely and compliant manner * Provide customer support by sending statements, processing refunds, handling account adjustments, and resolving billing issues * Coordinate and follow up with Sales and Operations teams regarding customer accounts * Maintain daily and weekly trackers and perform self-quality checks * Ensure adherence to internal controls, compliance requirements, and company policies * Act as a liaison between Customers, Sales, Billing, and internal departments to ensure smooth transaction flow * Follow and update Standard Operating Procedures (SOPs) ## Qualifications Requirements * English - B2 or higher * Previous experience in Accounts Receivable, Collections, Credit Control, or a similar finan
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