AssociateAccountServiceManager

**Associate Account Service Manager (AASM)** **Role Overview** The Associate Account Service Manager (AASM) serves as a primary point of contact for Guardian’s clients (planholders and brokers), managing complex service inquiries while delivering insight-driven, client-focused solutions. This role blends strong analytical thinking, proactive issue resolution, and consultative communication to enhance the client experience and operational effectiveness. **You Will** * **Own and resolve complex client inquiries end-to-end** , applying structured problem-solving and critical thinking to identify root causes and deliver sustainable solutions * **Analyze service trends and internal data** to proactively identify risks, patterns, and opportunities for process improvement * **Partner with internal stakeholders** (e.g., claims, underwriting, operations, billing) to navigate issues, remove barriers, and ensure aligned, timely outcomes * **Build and maintain trusted relationships** with clients and brokers through clear communication, expectation-setting, and follow-through * **Provide consultative guidance to clients** , including education on products, policies, processes, and emerging considerations impacting their plans * **Monitor account activity and service indicators** , anticipating potential issues and taking proactive action to mitigate risk * **Ensure accuracy and quality of policy-related changes** , identifying and addressing discrepancies as needed * **Contribute to continuous improvement efforts** by surfacing insights, recommending enhancements, and supporting evolving processes and tools **You Are** * A critical thinker who can connect data, context, and business impact to solve complex problems * A strong communicator who can simplify complexity and navigate conversations with clients and internal partners * Comfortable navigating feedback, ambiguity, and competing priorities in a dynamic environment * A proactive operator who anticipates issues and acts be