Airwallex
Operations
Associate,AccountRiskOperations
Neural analysis suggests this role is
optimal for Mid candidates.
“Associate, Account Risk Operations at Airwallex. Skills: risk operations, fraud investigation, account security, stakeholder communication. Investigate high-risk customer activity. Act quickly when accounts show signs of compromise”
Industry & Context.
navigate incomplete or ambiguous information; interpret complex system and account activity; make sound decisions with limited context
What They're Looking For.
Must Have
3+ years of operational experience in fintech, digital banking, e-commerce, or payments, with a track record in risk operations, fraud investigations, or related work, analytical skills and can navigate incomplete or ambiguous information, interpret complex system and account activity, and make sound decisions with limited context, Comfortable handling live risk incidents and balancing speed, accuracy, customer experience, and control effectiveness in a fast-paced environment, Write clear, concise case rationales and communicate effectively with cross-functional stakeholders across operations, product, engineering, and support teams
Nice to Have
Experience investigating Account Takeover, identity theft, credential stuffing, phishing, vishing, or other unauthorized access typologies, Familiar with financial regulations and dispute frameworks related to unauthorized transactions, including Regulation E, Experience using fraud prevention, digital footprint, device intelligence, IP or geolocation, authentication, or case management tools to investigate suspicious activity, Comfortable spotting repeat attack patterns and translating case insights into recommendations for better controls, rules, and operational playbooks
What You'll Do.
Investigate high-risk customer activity
Act quickly when accounts show signs of compromise
Investigate customer accounts flagged by internal risk models
Evaluate customer-reported claims of unauthorized account access
Execute immediate containment actions on compromised accounts
Identify and connect fraud patterns across accounts
Document investigation findings clearly and defensibly
How You'll Work.
Team & Collaboration
Partner closely with Risk Engineering, Product, Data Science, Customer Support, and other stakeholders; Communicate effectively with cross-functional stakeholders across operations, product, engineering, and support teams
Communication Scope
Write clear, concise case rationales; Communicate effectively with cross-functional stakeholders
Full Job Description
ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ABOUT THE TEAM The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streaml
Applying for this Associate, Account Risk Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Airwallex?
Real rants from real employees. Read before you apply.