AXS
Live Entertainment
AssociateAccountManagerFestivalsandGreenfields
“Associate Account Manager - Festivals and Greenfields at AXS. Skills: Client relationship management, Account management, Customer success. Build positive relationships with key individuals. Ensure high levels of satisfaction”
What You'll Achieve.
Ensure high levels of satisfaction; Ensure contract renewals
Industry & Context.
Solving challenging problems
On-site support for on-sales, On-site support for events
What They're Looking For.
Must Have
BAS Degree business, communications, marketing or related field, 2+ years ticketing/live entertainment industry, 2+ years client account management in software industry, Proficient aptitude for technology, Familiarity with using ticketing systems and platforms, Basic understanding of database management and reporting, Interest in live events
Nice to Have
Exposure to the entertainment industry, Exposure to AXS products
What You'll Do.
Build positive relationships with key individuals
Ensure high levels of satisfaction
Ensure contract renewals
Foster teamwork among company departments
Meet account performance goals
Exceed client expectations
Serve as primary point of contact
Manage client communications
Resolve client conflicts
Ensure compliance on deliverables
Educate clients on AXS products
Educate clients on best practices
Guide client-related activities
Support Client Services
Support Implementation Management
Provide on-site support for on-sales
Provide on-site support for events
Provide reports to key management
Track client support requests
Track client support responses
Flag outstanding items
Escalate outstanding items
Communicate status updates to clients
Communicate delivery dates to clients
Collaborate with Product Management
Collaborate with Client Services
Maintain continuous knowledge of product features
Maintain continuous knowledge of product functionality
How You'll Work.
Team & Collaboration
Cross functional internal teams; Company departments
Communication Scope
Written communication; Verbal communication; Customized communications
Process & Methodology
Project management, Oversee projects, Maintain organization
Applying for this Associate Account Manager - Festivals and Greenfields role?
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