OpenTable
Hospitality
AssociateAccountManager-CentralQueue
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“Associate Account Manager - Central Queue at OpenTable. Skills: Account management, Customer success, Data analysis. Act as primary point of contact for new partners. Deliver expert guidance on account optimization”
What You'll Achieve.
Ensure partners meet their goals; Realize immediate value
Industry & Context.
Identify friction points; Propose automation; Workflow enhancements
Manage communications outside regular working hours, Respond to urgent matters
What They're Looking For.
Must Have
Bachelor's degree or equivalent practical experience, 2+ years of experience in account management, customer success, or sales operations, Demonstrated ability to manage and prioritize a high volume of stakeholders or tasks simultaneously, Experience using data analysis to inform business decisions and influence partner strategy
Nice to Have
Ability to synthesize complex data into actionable recommendations for non-technical stakeholders, Experience influencing senior decision-makers through data-backed storytelling and consultative communication, Proficiency with customer relationship management (CRM) tools and a track record of improving operational workflows, Exceptional written and verbal communication skills tailored for a professional, remote-first environment, Demonstrated success thriving in fast-paced, entrepreneurial, or unstructured environments
What You'll Do.
Act as primary point of contact for new partners
Deliver expert guidance on account optimization
Monitor partner performance metrics
Identify underperforming accounts
Deploy proactive recovery strategies
Orchestrate central work queue
Prioritize partner needs
Manage health of restaurant portfolio
How You'll Work.
Team & Collaboration
Collaborate with Product and Marketing teams; Funnel partner feedback into product roadmap; Develop scalable educational resources
Communication Scope
Written communication; Verbal communication; Data-backed storytelling; Consultative communication
Full Job Description
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the job As an Associate Account Manager, Central Queue you are the architect of growth for our newest partners, bridging the gap between initial onboarding and long-term success. You will deliver data-driven insights and strategic consulting at scale to empower partners with the tools they need to maximize their impact from day one. In this high-impact role, you will manage a high-volume portfolio to ensure partners meet their goals and realize immediate value within the restaurant ecosystem. Responsibilities Act as the primary point of contact for new partners, delivering expert guidance on account optimization and growth strategies. Monitor partner performance metrics against established goals to identify underperforming accounts and deploy proactive recovery strategies. Orchestrate the central work queue by prioritizing partner needs based on data-driven triggers and potential for business impact. Collaborate with Product and Marketing teams to funnel partner feedback into the product roadmap and develop scalable educational resources. Identify friction points in the partner journey and propose automation or workflow enhancements to improve overall team efficiency. Manage the health of a high-volume restaurant portfolio utilizing automated workflows and personalized interventions to drive retention.
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