OpenTable
Hospitality
AssociateAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Associate Account Manager at OpenTable. Skills: Account management, Customer relationship management, Revenue generation, Client retention. Manage business segmentation. Resolve customer cases”
What You'll Achieve.
Meet team goals; Meet individual goals; Reduce churn
Industry & Context.
Problem-solver
What They're Looking For.
Must Have
Experienced account manager, Consultative partner, Hospitality expert, Restaurant operations knowledge, Self-motivated high-performer, Thrive under pressure, Meet bold goals, Meet deadlines, Persuasive storyteller, Data-driven advisor, Translate complex data, Expert communicator, Expert trainer, Active listening, Influencing key stakeholders, Tenacious professional, Collaborative problem-solver, Work across departments, Highly organised executor, Sharp eye for documentation, Excellent time management, Adaptable innovator, Navigate unstructured environments, Navigate fast-paced environments, Tech-savvy partner, Salesforce experience, Continuous learner, High command of business English
Nice to Have
University degree
What You'll Do.
Manage business segmentation
Resolve customer cases
Resolve customer tasks
Turn data into insights
Share insights with restaurants
Drive restaurant adoption
Increase reservation availability
Perform presentations
Meet individual goals
How You'll Work.
Team & Collaboration
Work across departments
Communication Scope
Presentations; Training; Active listening; Influencing
Full Job Description
Associate Account Manager, Central Queue Location : Manila, Philippines With millions of diners, tens of thousands of restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the role: As an Associate Account Manager CQ you are the strategic bridge between world-class technology and the hospitality industry. You will drive engagement, increase reservation availability and decrease churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues. It is our mission to take care of each valuable customer and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and maintaining relationships? Are you satisfied by keeping an organised schedule and answering the needs of others? Then you will love this role and the OpenTable culture! In this role you will: Lead the overall management of our most valuable business segmentation of customers. Resolve customer cases and tasks daily. Turn data into actionable insight
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