One Pass Solutions, Inc.
Healthcare
AssociateAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Associate Account Manager at One Pass Solutions, Inc.. Skills: Account management, Client coordination, Execution. Support client relationships. Ensure client satisfaction”
Industry & Context.
What They're Looking For.
Must Have
2–4 years’ experience in account management, 2–4 years’ experience in client success, Demonstrated ability to manage multiple tasks, Demonstrated ability to drive work to completion, Excellent written skills, Excellent verbal skills, Excellent presentation skills, Ability to collaborate cross-functionally, Ability to work in a fast-paced environment
Nice to Have
Experience supporting healthcare clients, Experience working in regulated environments, Familiarity with Medicare programs, Familiarity with Medicaid programs, Familiarity with government payer programs, Experience with CRM systems, Experience with project management tools
What You'll Do.
Support client relationships
Ensure client satisfaction
Participate in client meetings
Capture meeting notes
Drive follow-ups to completion
Ensure timely client communication
Support onboarding activities
Support deployment activities
Attend implementation calls
Ensure alignment on timelines
Ensure alignment on deliverables
Follow up on open items
Support execution of account plans
Coordinate internal teams
Ensure deliverables completed on time
Ensure deliverables completed within scope
Track outstanding tasks
Escalate issues when appropriate
Support tracking of KPIs
Support tracking of account health metrics
Compile status updates
Compile performance summaries
Assist preparing client-facing materials
Assist preparing account reviews
Assist preparing presentations
Work closely with internal stakeholders
Ensure alignment across workstreams
Ensure follow-through across workstreams
Help organize communication
Maintain clear communication
Gather client feedback
Document client feedback
Share insights with internal partners
Support continuous improvement
Support contract tracking
Support contract renewals
Support contract documentation
Track contract timelines
Track required contract actions
Partner with Finance teams
Partner with Legal teams
Ensure accuracy in execution
Ensure timely execution
Take ownership of assigned tasks
Ensure consistent follow-through
Maintain organization across priorities
Maintain organization across deadlines
Deliver high-quality work
Deliver detail-oriented work
How You'll Work.
Team & Collaboration
Cross-functional partners; Internal stakeholders; Multiple teams and priorities
Communication Scope
Written communication; Verbal communication; Presentation skills; Client communication
Process & Methodology
Timeline coordination, Resource optimization
Full Job Description
ABOUT ONE PASS One Pass is redefining how people engage with health, wellness, and everyday living. Through a comprehensive engagement and loyalty platform, we empower millions of members to live healthier, more connected lives. Backed by deep partnerships across healthcare and supported by a culture of innovation, cross‑functional collaboration, and relentless curiosity, One Pass is scaling rapidly and shaping the future how people lead healthier, fuller lives. ABOUT THE ROLE As an Associate Account Manager, you will support the Senior Account Manager in managing a portfolio of payer Medicare and Medicaid clients. This is a client-facing, post-sale role focused on execution, coordination, and follow-through, helping to ensure a high-quality client experience and successful delivery of solutions. You will work closely with the Senior Account Manager and cross-functional partners—including implementation, product, analytics, finance, and legal—to keep accounts operating smoothly. This role is ideal for someone who thrives in a fast-paced environment, enjoys managing multiple priorities, and takes pride in driving work through to completion with strong attention to detail. This role does not carry a net-new sales quota. KEY RESPONSIBILITIES Client Support & Relationship Coordination - Support the Senior Account Manager in maintaining day-to-day client relationships and client satisfaction - Participate in client meetings, capturing notes, tracking action items, and driving follow-ups to completion - Ensure timely, accurate communication with clients while operating in a support capacity Client Implementation & Onboarding Support - Partner with Product and Implementation teams to support onboarding and deployment activities - Attend implementation and status calls and ensure alignment on timelines and deliverables - Track milestones, document updates, and follow up on open items to keep work progressing Account Coordination & Execution - Support execution of account pl
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