Navan
AssociateAccountManager
“Associate Account Manager at Navan. Skills: Customer experience, Account management, Product knowledge, Revenue generation. Supporting Administrator’s travel and expense needs. Solving issues”
What You'll Achieve.
Ensure excellent customer experience; Maximize revenue opportunities within accounts; Drive satisfaction, adoption, retention; Reduce churn; Maximize customer value and retention
Industry & Context.
Solve issues; Problem-solve
What They're Looking For.
Must Have
Bachelor's degree or similar relevant working experience, 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company, Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle, Excellent project management and organizational skills, Data-driven approach to continuously drive additional efficiency, Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve, Passion for deeply understanding a product in order to provide solutions for customers, Attention to detail and excellent communication skills are a must, High energy, go-getter with fresh ideas who takes the initiative to get things done
Nice to Have
Passion for travel and focusing on the customer experience
What You'll Do.
Supporting Administrator’s travel and expense needs
Communicating effectively
Collaborating with internal teams
Providing regular feedback to product
design and engineering teams
Partnering with Commercial customers
Maintaining a deep understanding of the product
Working closely with Commercial Account Managers on account prioritization
Running playbooks and program ideas
Tracking results based on defined KPIs
Serving as the ‘voice of the customer’
Refining segmentation for the Scaled book
processing and negotiating contracts
How You'll Work.
Team & Collaboration
Collaborate with internal teams to remove any barriers for the traveler; Provide regular feedback to product, design and engineering teams; Partner closely with your Commercial Account Managers on their account prioritization
Communication Scope
Excellent communication skills are a must; Timely, accurate communications
Process & Methodology
Excellent project management and organizational skills, Ability to prioritize tasks and initiatives in a fast-paced environment
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