IQVIA
Life Sciences
AssocMgr,CentralMonitoring
Neural analysis suggests this role is
optimal for Manager candidates.
“Assoc Mgr, Central Monitoring at IQVIA. Skills: Team management, Project oversight, Process standardization, Quality assurance. Supervise and manage an assigned team. Manage studies to ensure quality, time and budget”
What You'll Achieve.
Meet quality, time and budget deliverables; Meet customer KPIs; Meet expected productivity; Meet or exceed expected delivery; Meet or exceed expected quality; Meet or exceed expected financial targets; Meet SLA of the projects
Industry & Context.
Problem-solving skills; Risk identification; Corrective action plans; Problem resolution; Risk mitigation
What They're Looking For.
Must Have
Bachelor's degree in clinical, life sciences, mathematical sciences, or related field, or nursing qualification, Minimum of 8 years of relevant work experience, Medical or allied medical degree with a minimum of 7 years of work experience, Advanced knowledge of clinical trial conduct, Skill in applying applicable clinical research regulatory requirements, Good Clinical system expertise, Written and verbal communication skills, Good command of English language, Results and detail-oriented approach to work delivery and output, Understanding of clinical/medical data, In depth therapeutic and protocol knowledge, Organizational and problem-solving skills, Demonstrated ability to deliver results to the appropriate quality and timeline metrics, Effective presentation skills, Ability to work across cultures and geographies, Ability to lead team, Ability to work in team, Ability to establish and maintain effective working relationships with coworkers, managers and clients
Nice to Have
Excellent motivational, influencing and coaching skills, Ability to work on multiple projects and manage competing priorities
What You'll Do.
Supervise and manage an assigned team
Manage studies to ensure quality
Ensure all project deliverables are completed
Ensure quality deliverables on time and in accordance
Ensure employees are trained
Align individual development to meet project and organizational
Oversee assigned project(s)
Lead assigned work streams
Manage assigned work streams
Line manage Team Leads
Mentor junior people managers
Manage staff in accordance with organization’s policies and
Guide professional rewarding
Address employee relations issues
Approve actions on human resources matters
Lead overall customer delivery for small portfolios
Align CMS deliverables with customer KPIs and IQVIA
Provide support at customer level for Risk Based
Participate in the selection process for new staff
Participate in the on boarding process for new
Conduct candidate review
Participate in interviewing process for support staff and
Conduct on boarding training for new staff
Mentor staff assigned to them
Ensure staff has proper materials
Provide oversight for the execution of the training
Provide oversight for SOP review
Provide oversight for mentored training experiences
Train staff as and when required
Participate in the allocation of resources to projects
Ensure assignments are appropriate to staff experience
Organize staff including shift patterns
Organize staff for number of staff required to
Assist in ensuring consistent standardized processes are implemented
Meet or exceed expected productivity
Meet or exceed expected delivery
Meet or exceed expected quality
Meet or exceed expected financial targets
Identify quality risks and issues
Create appropriate corrective action plans
Prevent deficiencies in performance of staff
Correct deficiencies in performance of staff
Prepare presentation materials for department meetings
Works constructively in a matrix framework
Achieve project and internal stakeholder deliverables
Actively contribute to initiatives
Work in close collaboration with Operations team
Lead continuous process improvement initiatives
Support continuous process improvement initiatives
Lead large departmental initiatives
Support large departmental initiatives
Mentor associate managers
Help with meeting department financial objectives
Estimate annual scheduling
Prepare annual scheduling
Initiate corrective actions
Responsible for on-boarding of staffs
Responsible for off-boarding of staffs
Responsible for Overall Timelines of the Projects
Responsible for Quality of the Projects
Responsible for Productivity of the Projects
Monitor KPIs regularly
Meet SLA of the projects
Accountability on assigned leads study on-boarding
Accountability on senior individual contributor’s study on-boarding
Accountability on required trainings
Accountability on transitions
Perform quality reviews for the central monitors
Perform compliance checks for the central monitors
Perform across LM quality metrics review
Manage team retention levels
Manage team engagement levels
Manage feedback to monitor study deliverables
Manage feedback to monitor study quality
Manage escalation to monitor study deliverables
Manage escalation to monitor study quality
Mitigate risk operationally
Present significant findings at each Quarterly FMT Meeting
Discuss significant findings at each Quarterly FMT Meeting
Present risk mitigation plan at each Quarterly FMT
Discuss risk mitigation plan at each Quarterly FMT
Manage performance for assigned staff
Perform quality reviews for the central monitors assigned
Perform compliance checks for the central monitors assigned
Participate in Portfolio level initiatives
Actively participate in client meetings
How You'll Work.
Team & Collaboration
Cross-functional teams; Matrix framework; Operations team collaboration; Client meetings
Communication Scope
Written communication; Verbal communication; Presentation skills; Client meetings
Process & Methodology
Quality deliverables, Time deliverables, Budget deliverables, Project oversight, Resource planning, Timeline management, Quality management, Productivity management, SLA management
Full Job Description
Job Overview Supervise and manage an assigned team of project delivery associates (including senior individual contributor roles) who manage or support studies to ensure quality, time and budget deliverables are met. Work with staff to ensure that all project deliverables are completed ensuring quality deliverables on time and in accordance with standard operating procedures (SOP), policies and practices. Ensure that employees are trained and individual development is aligned and in place to meet project and organizational needs. Oversee assigned project(s), lead and manage the assigned work streams. Line manage Team Leads and mentor junior people managers. Essential Functions • Manage staff including leads, and senior individual contributors in accordance with organization’s policies and applicable regulations. Responsibilities include planning, Assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.; • Lead overall customer delivery for small portfolios at an alliance level and work closely with CMS leads across studies to ensure that CMS deliverables are aligned with the customer KPIs and IQVIA SOPs.; • Provide support at customer level for Risk Based Monitoring studies during set up phase for small studies.; • Participate in the selection and on boarding process for new staff by conducting candidate review and participating in the interviewing process for support staff and lead roles.; • Conduct on boarding training for new staff in conjunction with Human Resources and Global Talent training programs and mentor staff assigned to them.; • Ensure that staff has the proper materials, systems access and training to complete job responsibilities.; • Provide oversight for the execution of the training plan, SOP review and mentored training experiences, as applicable. Ability to train staff as
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