Mattel
Tech / AI / Software
AssocManagerITOperations(WebApplicationSupportAssociateManager)
Neural analysis suggests this role is
optimal for mid candidates.
“Assoc Manager IT Operations(Web Application Support Associate Manager) at Mattel. Skills: Web Application Support, IT Operations, Team Management. day-to-day production support for enterprise web applications. ensuring availability, performance, reliability, and scalability across environments”
What You'll Achieve.
ensuring availability, performance, reliability, and scalability across environments; reduce incidents, improve performance, and increase efficiency
Industry & Context.
root cause analysis; identify recurring issues and partner with engineering teams on permanent fixes
What They're Looking For.
Must Have
10+ years of technical depth with operational excellence and leadership experience in a global, business-critical environment
What You'll Do.
day-to-day production support for enterprise web applications
ensuring availability
and scalability across environments
post-incident reviews
establish operational runbooks
and escalation procedures
application server maintenance (JBoss EAP)
web services (SOAP/REST)
and integrations via Informatica Intelligent Cloud Services (IICS)
application support intake through ITSM tools (e. g.
including ticket prioritization
continuous improvement initiatives to reduce incidents
and increase efficiency
identify recurring issues and partner with engineering teams on permanent fixes
and develop a team of application support analysts
provide technical guidance for complex or escalated issues
conduct performance reviews
skill development planning
and resource allocation
fostering accountability and collaboration
act as the primary support liaison between business stakeholders
communicate clearly on incidents
collaborate with development teams on release planning
and transition to production
partner with infrastructure and security teams on platform stability and compliance
How You'll Work.
Team & Collaboration
Act as the primary support liaison between business stakeholders, development teams, and IT; communicate clearly on incidents, risks, and system health; Collaborate with development teams on release planning, deployments, and transition to production; partner with infrastructure and security teams on platform stability and compliance
Communication Scope
communicate clearly on incidents, risks, and system health
Process & Methodology
release planning, deployments
Full Job Description
We are seeking a highly skilled Web Application Support Associate Manager to lead the support, stability, and continuous improvement of enterprise web applications across a diverse technology stack. This role is responsible for managing production support, ensuring high availability, and leading a team that supports applications built on JBoss EAP, Java, .NET Framework, Informatica Intelligent Cloud Services (IICS), and web services. The ideal candidatecomes with 10+ years of strong technical depth with operational excellence and leadership experience in a global, business-critical environment. Key Responsibilities Application Support & Operations * Own day-to-day production support for enterprise web applications, ensuring availability, performance, reliability, and scalability across environments. * Lead incident management, root cause analysis, and post-incident reviews; establish operational runbooks, monitoring, and escalation procedures. * Oversee application server maintenance (JBoss EAP), middleware, web services (SOAP/REST), and integrations via Informatica Intelligent Cloud Services (IICS). Service Management & Continuous Improvement * Manage application support intake through ITSM tools (e.g., ServiceNow), including ticket prioritization, SLAs, and KPI tracking. * Drive continuous improvement initiatives to reduce incidents, improve performance, and increase automation; identify recurring issues and partner with engineering teams on permanent fixes. Leadership & Team Management * Lead, mentor, and develop a team of application support analysts and engineers; provide technical guidance for complex or escalated issues. * Conduct performance reviews, skill development planning, and resource allocation while fostering accountability and collaboration. Collaboration & Stakeholder Engagement * Act as the primary support liaison between business stakeholders, development teams, and IT leadership; communicate clearly on incidents, risks, and system health. * Coll
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