Mattel
Tech / AI / Software
AssocManagerITOperations(CoupaPlatformSupport/Administration)
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“Assoc Manager IT Operations(Coupa Platform Support /Administration) at Mattel. Skills: Coupa Platform Management, Integration Architecture, Operations & Service Management, Financial & Spend Management Enablement, Leadership. Own the overall administration, configuration, and health of the Coupa platform (Procure-to-Pay, Invoicing, Supplier Management, and related modules). Define and enforce Coupa governance, standards, best practices, and operating procedures across global regions”
Industry & Context.
root cause analysis; escalation point for complex Coupa-related issues
What They're Looking For.
Must Have
8+ years of experience supporting enterprise financial or procurement platforms, with hands-on Coupa experience, Proven experience leading Coupa administration, configuration, integrations, and production support in a global environment, experience with API-based integrations and event-driven architectures (Kafka preferred), Solid understanding of Procure-to-Pay (P2P) and Invoice-to-Pay (I2P) processes, Experience supporting or integrating with Oracle Fusion Financial applications, Hands-on experience managing support operations via ServiceNow, leadership, communication, and stakeholder management skills
Nice to Have
Experience supporting Coupa at scale (large transaction volumes, multi-region deployments), Prior experience in manufacturing, consumer products, or global supply chain environments, Familiarity with middleware platforms and integration monitoring tools, Experience with audit, SOX controls, and financial compliance processes, Background in DevOps, automation, and operational excellence practices
What You'll Do.
Own the overall administration
and health of the Coupa platform (Procure-to-Pay
Define and enforce Coupa governance
and operating procedures across global regions
Lead platform roadmap planning
and optimization initiatives
Act as the primary escalation point for complex Coupa-related issues and strategic decisions
Lead design and support of real-time and near-real-time integrations between Coupa and enterprise systems using APIs
GCP and middleware platforms
Oversee integrations with Oracle Fusion Financials (GL
and monitoring across all Coupa integrations
Partner with enterprise architecture and security teams to ensure compliance
Manage day-to-day Coupa operational support using ServiceNow
including ticket intake
Establish and maintain production support processes
and incident response
Drive continuous improvement to reduce incidents
and enhance end-user experience
Ensure platform availability
and disaster recovery readiness
Support high-volume global procurement
and spend management operations exceeding $1B annually
Partner with Procurement
and AP teams to translate business requirements into scalable Coupa solutions
Ensure compliance with financial controls
and data governance standards
How You'll Work.
Team & Collaboration
Collaborating closely with Finance, Procurement, IT, and external partners; Partner with enterprise architecture and security teams; Coordinate with internal teams (Finance, Procurement, IT, Security) and external vendors or system integrators; Communicate effectively with both technical and non-technical stakeholders, including senior leadership; Lead design reviews, operational reviews, and platform health assessments
Communication Scope
Communicate effectively with both technical and non-technical stakeholders, including senior leadership
Process & Methodology
platform roadmap planning, upgrades, feature adoption, optimization initiatives
Full Job Description
Coupa Platform Support Manager – Administration, Integration & Operations Support Overview We are seeking an experienced Coupa Platform Manager to lead the administration, integration, and operational support of Coupa across a global enterprise. This role is critical to managing over $1B USD in annual spend and invoicing volume , supporting global procurement and finance operations, and ensuring seamless real-time integrations with our enterprise ecosystem. This leader will own Coupa platform strategy, production support, integration, and continuous improvement while managing a team and collaborating closely with Finance, Procurement, IT, and external partners. Key Responsibilities Coupa Platform Leadership & Governance * Own the overall administration, configuration, and health of the Coupa platform (Procure-to-Pay, Invoicing, Supplier Management, and related modules). * Define and enforce Coupa governance, standards, best practices, and operating procedures across global regions. * Lead platform roadmap planning, upgrades, feature adoption, and optimization initiatives. * Act as the primary escalation point for complex Coupa-related issues and strategic decisions. Integration Architecture & Real-Time Processing * Lead design and support of real-time and near-real-time integrations between Coupa and enterprise systems using APIs, Kafka, GCP and middleware platforms. * Oversee integrations with Oracle Fusion Financials (GL, AP, suppliers, chart of accounts, invoices, and payments). * Ensure data accuracy, performance, resiliency, and monitoring across all Coupa integrations. * Partner with enterprise architecture and security teams to ensure compliance, scalability, and reliability. Operations & Service Management * Manage day-to-day Coupa operational support using ServiceNow , including ticket intake, prioritization, SLAs, root cause analysis, and resolution. * Establish and maintain production support processes, runbooks, monitoring, alerting, and incident respons
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