AssocHRSharedServicesSpec

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. # **A Day in the Life** We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. The Operational Analytics & Workforce Planning Associate is responsible for proactively monitoring, analyzing, and reporting operational metrics across service channels to support leadership decision-making. This role provides data-driven insights to identify opportunities to shift work across operational tiers, optimize workforce allocation, and mitigate capacity risks, ensuring consistent and efficient service delivery. The position maintains a strictly analytical and preventive scope and does not evaluate individual or team performance. This is a flexible work opportunity based in Bogotá, Colombia, with potential to evolve into a global role. **Responsibilities may include the following and other duties may be assigned:** * Align demand with workforce capacity through forecasting, scheduling, and workforce planning activities * Monitor and analyze key operational KPIs (e.g., volume, SLA, adherence) to ensure performance and service levels * Generate data-driven insights and recommendations to support leadership decision-making * Manage intraday adjustments to optimize resource allocation and respond to demand fluctuations in real time * Identify risks, trends, and performance gaps, escalating issues and proposing improvement actions * Prepare clear, concise, and actionable reports for internal stakeholders and leadership teams * Execute audits and controls on planning