Cdk
automotive
AssocCustomerSupportRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Assoc Customer Support Representative at Cdk. Skills: Customer Support, Troubleshooting, Problem Solving. Provides primary support to customers. Responds to customer product inquiries”
Industry & Context.
Problem solving ability; applies problem solving skills
open to work any shift assigned during hours of operation (8am EST to 10pm EST)
What They're Looking For.
Must Have
Proficient PC skills, Windows, IOS environments, mobile devices, Smartphones, iPads, Ability to document, track and monitor a problem/issue to a timely resolution, Problem solving ability, negotiation verbal and written communication skills, prioritization of duties
Nice to Have
1 year of PC desktop support or technical support experience with client contact, Microsoft O/S, PC hardware, Microsoft Printing, Active X controls, Unix / Linux / SQL, PC certifications (A+, MCDST or MCST), Automotive industry experience, Bilingual French or Spanish
What You'll Do.
Provides primary support to customers
Responds to customer product inquiries
Facilitates inquires through systems
Resolves customer concerns
Documents customer information
Receives inbound client/associate inquiries
Troubleshoots problems with malfunctioning software
Directs and guides clients
Submits requests for product changes
Provides customer service
Provides other ad hoc support
How You'll Work.
Team & Collaboration
Works in a team environment; assist team members on various issues
Communication Scope
verbal and written communication skills
Full Job Description
_**Remote:**_ This role is a remote role. Candidate must be open to work any shift assigned during hours of operation (8am EST to 10pm EST) _**About Us:**_ CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. _**Position Summary**_ Provides primary support to customers encountering problems using the CDK’s products and solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Documents customer information and recurring technical issues to support product quality programs and product development ** _Position Responsibilities & Essential functions_** * Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket * Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues * Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry * Troubleshoots problems with malfunctioning software applications and recommends corrective action * Directs and guides clients through resolution of technical issues * Submits requests for product changes and other custom programming updat
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