Mattel
Retail
AssocAnalystITOperations
Neural analysis suggests this role is
optimal for mid candidates.
“Assoc Analyst IT Operations at Mattel. Skills: IT monitoring/operations, SCOM, Nagios/Icinga, SolarWinds Orion, AlertSite, Windows/Linux server monitoring, network devices monitoring, applications monitoring, cloud resources monitoring, alert configuration, thresholding, notifications, integration with incident tools, performance metrics analysis, troubleshooting basics, SOX compliance monitoring, 24x7 production support, incident response, high-availability monitoring, ITIL processes, ServiceNo”
What You'll Achieve.
enhance system reliability; ensure monitoring continuity
Industry & Context.
Good analytical skills; troubleshooting basics
24x7 shifts/on-call, Hybrid work model (with shift/on-call requirements for 24x7 coverage)
What They're Looking For.
Must Have
2–5 years of hands-on experience in IT monitoring/operations, exposure to at least 2–3 of the following tools: SCOM, Nagios/Icinga, SolarWinds Orion, AlertSite (or similar synthetic monitoring tools like Dynatrace Synthetics/New Relic), Basic to intermediate knowledge of: Windows/Linux server monitoring, network devices, applications, and cloud resources, Basic to intermediate knowledge of: Alert configuration, thresholding, notifications, and integration with incident tools, Basic to intermediate knowledge of: Performance metrics (CPU, memory, disk, response times) and troubleshooting basics, Experience in 24x7 production support environments, including shift work/on-call, incident response, and high-availability monitoring, Familiarity with ITIL processes, ServiceNow/Jira for ticketing, and basic scripting (PowerShell/bash/Python for simple automation/tasks), Good analytical skills, attention to detail, and ability to work collaboratively in a global team
Nice to Have
Understanding of SOX compliance in IT environments: Monitoring for ITGCs, logging/auditing, change detection, and regulatory reporting basics (preferred but trainable), Exposure to SOX/regulated environments (consumer goods, retail, or entertainment), Certifications: Microsoft SCOM-related, SolarWinds Certified Professional, Nagios/Icinga basics, ITIL Foundation, or equivalent, Knowledge of synthetic/user-experience monitoring (e.g., AlertSite transactions) or additional tools (Splunk, Dynatrace, Azure Monitor), Background in supporting e-commerce, supply chain, or digital platforms
What You'll Do.
Assist in the day-to-day configuration
and maintenance of monitoring platforms
Monitor infrastructure health
and alerts across on-prem data centers
hybrid/cloud environments (AWS/Azure)
and SOX-critical systems
Respond to alerts/incidents during 24x7 shifts/on-call
Support SOX compliance
Perform routine tasks: Agent deployments
false-positive reduction
dashboard/report creation
and monitor health checks
Document configurations
and SOX-related participate in knowledge sharing and team handovers
Contribute to proactive monitoring improvements
capacity planning insights
and post-incident reviews to enhance system reliability
Support disaster recovery drills and ensure monitoring continuity during changes/upgrades
How You'll Work.
Team & Collaboration
Collaborate with senior engineers, infrastructure, security, and application teams to implement new monitors, integrate tools (e.g., with PagerDuty, Splunk, ServiceNow), and improve alerting accuracy; Good analytical skills, attention to detail, and ability to work collaboratively in a global team; We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
Full Job Description
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. Key Responsibilities * Assist in the day-to-day configuration, tuning, and maintenance of monitoring platforms: * Microsoft SCOM (System Center Operations Manager): Management packs, agents, alerts, dashboards, and reporting. * Nagios (or Nagios-based tools like Icinga): Plugins, host/service checks, NRPE, notifications. * SolarWinds (Orion platform): NPM, SAM, NCM modules for network/server/app monitoring, alerts, and polling. * AlertSite (SmartBear): Synthetic monitoring, transaction checks, API/web monitoring, global nodes, and alert integrations. * Monitor infrastructure health, performance metrics, availability, and alerts across on-prem data centers, hybrid/cloud environments (AWS/Azure), and SOX-critical systems. * Respond to alerts/incidents during 24x7 shifts/on-call: Perform initial triage, acknowledge/escalate, execute basic remediation (e.g., restarts, threshold adjustments), and document in ticketing systems (ServiceNow/Jira). * Support SOX compliance: Configure monitors for audit-relevant events (e.g., unauthorized changes, access anomalies, SLA breaches), generate compliance reports/evidence, and assist in control testing/remediation. * Perform routine tasks: Agent deployments, threshold tuning, false-positive reduction, dashboard/report creation, and monitor health checks. * Collaborate with senior engineers, infrastructure, security, and application teams to implement new monitors, integrate tools (e
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