Brompton Tokyo
Retail
AssistantWorkshopMechanicandSalesAssistant
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“Assistant Workshop Mechanic and Sales Assistant at Brompton Tokyo. Skills: brand ambassadorship. This role involves providing specialist bicycle maintenance and technical advice to customers, managing workshop bookings and repairs according to brand guidelines, and maintaining a safe workshop environment. Additionally, the position requires promoting workshop services, handling stock and payments, and contributing to overall store operations and customer experience as a brand ambassador.”
What You'll Achieve.
Achieving store objectives, delivering a high-quality store experience, reducing warranty replacement lead times, and contributing to customer engagement.
Industry & Context.
technical advice; practical solutions
Comply with health and safety obligations and take constant care of your own safety and the safety of others.
What They're Looking For.
Must Have
Solid mechanical skills, customer service experience, and an interest in cycling and the Brompton brand. Ability to read, write, and speak both Japanese and English. Physical capability to lift boxes and bicycles, and to ride a bicycle when required.
Nice to Have
Experience in customer service and sales in lifestyle retail or bicycle brands is an advantage.
What You'll Do.
This role involves providing specialist bicycle maintenance and technical advice to customers
managing workshop bookings and repairs according to brand guidelines
and maintaining a safe workshop environment. Additionally
the position requires promoting workshop services
handling stock and payments
and contributing to overall store operations and customer experience as a brand ambassador.
How You'll Work.
Team & Collaboration
Works closely with the Lead Mechanic and supports the Assistant Store Manager and Store Manager. Contributes to team and company goals.
Communication Scope
explain information clearly
Full Job Description
Brompton Tokyo is seeking an Assistant Workshop Mechanic & Sales Assistant to join its flagship store in Jingumae. This role combines practical workshop support with in-store customer service and sales support, helping to deliver the high-quality customer experience and operational standards that define the Brompton brand. Working closely with the Lead Mechanic, you will support all workshop activities while also assisting the Assistant Store Manager with day-to-day store operations. In an open and approachable workshop environment, you will deliver highly professional service, build trust with customers and contribute to providing an outstanding brand experience. ## Key Responsibilities * Act as a Brompton brand ambassador and deliver an excellent customer experience at every customer touchpoint. * Provide specialist maintenance support, technical advice and practical solutions to customers. * Respond promptly and courteously to workshop enquiries by phone and email. * Support the operation of monthly maintenance events held both in store and online. * Promote workshop services through Brompton’s social platforms and contribute to improving customer engagement. * Prioritise mechanic responsibilities while also supporting sales and marketing activities as needed. * Support the Assistant Store Manager and contribute to delivering a high-quality store experience and achieving store objectives. * Manage workshop bookings and schedules to ensure that all work is completed to a high standard. * Carry out repairs and maintenance in line with brand guidelines, technical materials and training content. * Report product faults promptly to the customer service team in order to reduce warranty replacement lead times. * Maintain a clean, safe and orderly workshop environment, including end-of-day cleaning. * Replenish consumables and maintain appropriate stock levels. * Report stock and risk-related issues to the Store Manager where necessary. * Support monthly and annual stock
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