Jll
AssistantWorkplaceManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Assistant Workplace Manager at Jll. Skills: Employee experience services, Operations management, Team leadership. Oversee day-to-day operations of employee experience services. Manage mailroom operations”
What You'll Achieve.
Deliver exceptional workplace experiences; Ensure operational efficiency and cost-effectiveness; Implement continuous improvement initiatives
Industry & Context.
Must be authorized to work in the United States without sponsorship, On-site
What They're Looking For.
Must Have
2-4 years supervisory experience in corporate services, facilities operations, or customer service management, Basic understanding of facilities operations, vendor coordination, and budget management, Proficiency with Microsoft Office Suite, Ability to learn facilities management software systems, Excellent communication and organizational skills with attention to detail, Ability to work in fast-paced environment, Ability to handle multiple priorities simultaneously
Nice to Have
Previous experience in mailroom operations, print services, retail management, or reception/concierge services, Familiarity with corporate workplace services and employee experience concepts, Basic knowledge of inventory management systems and point-of-sale operations, Experience with performance metrics tracking and reporting, Professional certification in facilities management or related field
What You'll Do.
Oversee day-to-day operations of employee experience services
Manage mailroom operations
Oversee reprographic services
Manage vendor relationships
Supervise internal company store operations
Lead internal helpdesk team
Manage lobby ambassador program
Supervise team of 6-10 service staff
Conduct performance management
Develop cross-training programs
Lead recruitment and onboarding processes
Monitor key performance indicators
Manage departmental budgets
Coordinate with senior facilities management
Ensure compliance with corporate policies
How You'll Work.
Team & Collaboration
Manage multiple service teams; Coordinate with senior facilities management on strategic planning
Communication Scope
Excellent communication skills
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Pay:** $70900 - $94750 / year + 7.5% annual target bonus **Location:** Redwood City, CA | EA office **What this job involves** The Assistant Workplace Manager – Experience Services oversees day-to-day operations of employee experience services at corporate headquarters, including mailroom operations, reprographic services, internal retail operations, and front-of-house customer service functions. This client-facing role manages multiple service teams to deliver exceptional workplace experiences for 1,000+ employees across the corporate campus through proactive communication, enhanced engagement, and high-touch service delivery while ensuring operational efficiency and cost-effectiveness. **What your day-to-day will look like:** Mail & Document Services Management: * Direct mailroom operations including sorting, distribution, package management, and outbound shipping coordination across multiple building locations * Oversee reprographic services including high-volume printing, copying, binding, and document finishing operations * Manage vendor relationships with postal services, courier companies, and printing equipment maintenance providers * Implement quality control measures and service level agreements for mail delivery and document turnaround times Retail Operations Oversight: * Supervise internal company store operations including inventory management, vendor coordination, and sales reporting * Coordina
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