Jll
AssistantWorkplaceManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Assistant Workplace Manager at Jll. Skills: process management, cross-functional coordination, vendor/stakeholder management. Oversee delivery of maintenance and repair services. coordinating schedules around employee events”
What You'll Achieve.
delivering world-class operational service; exceptional workplace experiences; seamless service delivery; operational excellence; hospitality at every touchpoint; employee satisfaction; organizational success; minimize workplace disruption; enhance experience; impeccable performance; elevate both operational and hospitality services; track utilization rates; satisfaction metrics; operational performance
Industry & Context.
identify improvement areas; implement corrective actions
Candidates must be authorized to work in the United States without sponsorship, This position does not provide visa sponsorship
What They're Looking For.
Must Have
Minimum 2 years of facility management industry experience, demonstrated customer service excellence, understanding of workplace culture development, employee engagement metrics, satisfaction measurement tools, Proficiency with CMMS systems (Corrigo preferred), Microsoft Office Suite, TEAMS, email, smartphone applications for work order management and communication, Excellent organizational and management skills, proven ability to multi-task, prioritize responsibilities, work independently without constant supervision, Outstanding verbal and written communication skills, demonstrated ability to create positive experiences, build relationships with diverse stakeholders, Basic knowledge of building systems, technical skills including mechanical and electrical systems, alignment with JLL core behaviors: Teamwork, Ethics, and Excellence
Nice to Have
Bachelor's degree in Facility Management, Property Management, Hospitality Management, or related field, Experience with event planning, employee program coordination, hospitality service delivery in corporate environments, Previous vendor management experience for hospitality or employee service providers, Crisis communication protocol implementation experience for workplace emergencies or service disruptions, Familiarity with space planning methodologies, workplace strategy initiatives, Advanced proficiency in data analytics for tracking utilization rates, satisfaction metrics, and operational performance
What You'll Do.
Oversee delivery of maintenance and repair services
coordinating schedules around employee events
Create and manage work orders with service excellence focus
prioritizing requests based on impact to employee productivity
Issue purchase orders for JLL vendors
hospitality service providers
assisting in operating budget management
employee satisfaction scores monthly
identify improvement areas
implement corrective actions
Coordinate with Account Team to source new Business Partners
leading monthly performance discussions
Provide "White Glove" service to executives
Support employee onboarding experiences
workplace orientations
space planning initiatives
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; coordinating schedules around employee events; Working closely with the Workplace Manager; subcontractors; chief engineers; clients; Coordinate with Account Team; build relationships with diverse stakeholders; ensuring all team members embody hospitality best practices; prioritize collaboration needs
Communication Scope
Outstanding verbal and written communication skills; demonstrated ability to create positive experiences; build relationships with diverse stakeholders; Crisis communication protocol implementation experience
Process & Methodology
process management, resource planning, Create and manage work orders, prioritizing requests, operating budget management, event planning, space planning initiatives
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. ## **Assistant Workplace Manager – JLL** ## What this job involves: As an Assistant Workplace Manager at JLL, you'll be a key member of the Operations Team responsible for delivering world-class operational service and exceptional workplace experiences to our clients. This dynamic role uniquely combines comprehensive facilities management coordination with hospitality-driven employee experience initiatives, positioning you at the intersection of technical operations and people-focused service excellence. You'll serve as the primary Planner/Scheduler for all maintenance activities while simultaneously developing expertise in workplace experience program management, hospitality service coordination, and employee engagement initiatives. Working closely with the Workplace Manager, subcontractors, chief engineers, and clients, you'll ensure seamless service delivery that reflects JLL's commitment to operational excellence and hospitality at every touchpoint, directly contributing to employee satisfaction and organizational success. ## What your day-to-day will look like: • Oversee delivery of maintenance and repair services while coordinating schedules around employee events and high-traffic periods to minimize workplace disruption and enhance experience • Create and manage work orders with service excellence focus, prioritizing requests based on impact to employee productivity and satisfaction while ensuring impec
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