Barclays
Financial Services
AssistantVP,WindowsServerEngineer
Neural analysis suggests this role is
optimal for Executive candidates.
“Assistant VP, Windows Server Engineer at Barclays. Skills: Windows Server Engineering, Infrastructure Maintenance, Problem Resolution. Monitor technology infrastructure. Maintain technology infrastructure”
What You'll Achieve.
Improve service to customers; Improve service to stakeholders; Ensure optimal performance; Maintain stability; Drive efficiency; Ensure services working; Ensure OS data backup; Ensure application data backup; Minimize incident occurrence; Minimize incident impact; Ensure risk compliance; Ensure audit compliance
Industry & Context.
Root cause analysis; Problem resolution; Troubleshooting
Monthly Windows Patching
What They're Looking For.
Must Have
50K+ Windows servers patching, OS and application data backup
Nice to Have
Windows Clusters support, Antivirus support, Backup support, Deployment tools support, Monitoring tools support, Capacity management support, CSO (Risk) management team collaboration, User access troubleshooting
What You'll Do.
Monitor technology infrastructure
Maintain technology infrastructure
Resolve technical issues
Minimize operational disruption
Provide technical support
Develop support model
Improve service offering
Execute preventative maintenance
Utilize monitoring tools
Identify potential issues
Prevent potential issues
Address potential issues
Ensure optimal performance
Maintain knowledge base
Document resolved cases
Analyze error messages
Replace faulty hardware
Apply configuration changes
Automate support activities
Manage business continuity
Provide front office support
Remediate service risks
Implement automations
Tune monitoring tools
Participate in operations
Upgrade Windows Server
Support Windows Clusters
Support deployment tools
Support monitoring tools
Support capacity management
Provide end to end support
Participate in design
Participate in innovation
Develop service improvements
Implement business changes
Implement business requests
Perform Windows patching
Perform DCR activities
Ensure OS data backup
Ensure application data backup
Complete problem resolution
Implement problem remedies
Troubleshoot user access
Minimize incident occurrence
Minimize incident impact
Ensure risk compliance
Ensure audit compliance
How You'll Work.
Team & Collaboration
Collaborate with other functions; Collaborate with business divisions; Lead collaborative assignments; Guide team members; Consult with People Leaders; Collaborate with other areas; Collaborate with business areas; Work with support teams
Communication Scope
Communicate complex information; Influence stakeholders
Process & Methodology
Capacity management, Resiliency management, Business continuity management
Full Job Description
# **Job Description** **Purpose of the role** To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. **Accountabilities** * Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. * Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. * Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. * Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. * Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. * Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. * Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. **Assistant Vice President Expectations** * To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. * Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole
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