AssistantVicePresident

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. Top 3 Risk if not fulfilled: Delay in Transition/ Inadequate capacity could result in negative SLA metric impact, regulatory risk and increased overtime. This req# is raised for Criticality 3 process. The role is for Team manager who would have 18 direct reports. 100% of their time will be spent on managerial activities and coaching team in Disputes investigation activities. **_Responsibilities:_** * Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams * Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs * Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning * Contribute to development of new techniques, models, and plans within area of expertise * Facilitate alignment of the Operations Support infrastructure through focused technologies and processes * Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations * Has the ability to operate with a limited level of direct supervision. * Can exercise independence of judgement and autonomy. * Acts as SME to senior stakeholders and /or other team members. * Ability to manage teams. * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adherin