Harvard University
Education
AssistantTicketServicesManager
“Assistant Ticket Services Manager at Harvard University. Skills: Ticketing operations, Customer service, Staff support. Process ticketing transactions. Maintain constituent data”
What You'll Achieve.
Maximize ticket revenue; Maximize capacity
Industry & Context.
Problem-solver
Evenings required, Weekends required, Some holidays required
What They're Looking For.
Must Have
Three or more years of ticket services box office experience, Tessitura or similar CRM experience
Nice to Have
Excellent attention to detail, Accuracy, Typing proactive problem-solver, Able to multitask in a fast-paced environment, Excellent written, verbal, customer service, and interpersonal ability, Ability to serve diverse constituencies, Familiarity with ticketing box office, Commitment to the arts, diversity, equity, and inclusion
What You'll Do.
Process ticketing transactions
Maintain constituent data
Create and maintain promotional codes
Administer ticket donation program
Respond to donation inquiries
Determine donation eligibility
Issue donation certificates/letters
Maintain donation request database
Update hold inventories
Coordinate ticket requests
Process ticket payments
Support group sales processing
Implement date-by-date changes
Implement price-zone changes
Explain operating procedures
Demonstrate operating procedures
Monitor task completion
Report performance issues
Report conduct issues
Reinforce customer service standards
Reinforce customer service procedures
Assist staff with application
Provide ongoing training
Maintain training site
Ensure policies are current
Ensure processes are current
Ensure updates are accessible
Deliver daily staff briefings
Serve as first point of contact
Answer policy questions
Answer procedure questions
Escalate patron issues
Reconcile daily ticket sales
Provide customer service to patrons
Resolve ticketing issues
Resolve access issues
Coordinate with Production
Coordinate with Artistic
Coordinate with Engagement
Support Access Programs
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Coordinate with Company Management; Coordinate with Development; Coordinate with Production; Coordinate with Artistic; Coordinate with Engagement; Coordinate with Access contractors
Communication Scope
Written communication; Verbal communication; Interpersonal ability
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