AssistantTicketServicesManager

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Reporting to the Ticket Services Manager, the Assistant Ticket Service Manager is a key member of the Ticket Services team and a primary point of contact for patrons. This role supports high-quality customer service through ticketing operations, data maintenance, staff support, and night-of performance management. Job-Specific Responsibilities: Ticketing /Tessitura Management (40%) With guidance from the Ticket Services Manager, the Assistant Ticket Services Manager will: * Ensure the timely processing of all ticketing transactions and maintenance of accurate constituent data in Tessitura. * Seek clarity from management when information is incomplete or conflicting, and communicate updates to staff. Create and maintain promotional codes and other maintenance tasks in Tessitura following parameters set by Ticket Services Manager and Marketing. * Administer the theater’s ticket donation program: respond to inquiries, determine eligibility under established guidelines, issue certificates/letters, and maintain a complete database of all requests. * Maintain and update hold inventories (access needs, subscription redemptions, exchanges, additional sales, donations, etc.) according to established procedures and hold patterns (set by managem