O’Reilly Auto Parts

AssistantStoreManager

Caguas, United States FULL TIME
The Brief

“Assistant Store Manager at O’Reilly Auto Parts. Support Store Manager in sales. Support Store Manager in customer service”

Industry & Context.

Eligibility Requirements

Bilingual candidates encouraged to apply

What They're Looking For.

Must Have

Sales Specialist Training, Assistant Manager Certification, RSS Certification

Nice to Have

Certified Parts Professional, ASE Certification, Fluency in multiple languages, Spanish

What You'll Do.

Support Store Manager in sales

Support Store Manager in customer service

Support Store Manager in store appearance

Support Store Manager in store operations

Manage store during Manager's absence

Lead team members in servicing customers

Provide excellent customer service

Supervise customer service levels

Work with store manager on staffing

Assist store manager in setting goals

Assist store manager in providing feedback

Assist store manager in coaching

Assist store manager in mentoring

Assist in hiring process

Complete recruiting tasks

Participate in interviews

Collaborate with management on selection

Answer telephone per company policy

Process buy online/ship to store orders

Process hub and store to store transfers

Process DC add orders

Contact customers upon shipment arrivals

Utilize electronic outside purchase order ledger

Handle special orders

Handle outside purchases

Process retail customer returns

Process retail customer exchanges

Issue refunds accurately

Process returned merchandise

Communicate Zipline messages

Delegate Image Maker tasks

Delegate merchandising tasks

Ensure team member compliance

Adhere to posted work schedule

Approve schedule changes/deviations

Ensure team members clock in/out

Perform store opening duties

Perform store closing duties

Perform day end procedures

Verify money/deposits

Secure money/deposits

Prepare bank deposits

Ensure night security lights are on

Disarm security alarms

Check delivery vehicles

Secure delivery vehicles

Lock delivery vehicles

Assist store manager in maintaining building

Assist store manager in maintaining parking lot

Assist store manager in maintaining exterior signage

Assist store manager in maintaining exterior lighting

Assist store manager in maintaining computer hardware

Assist store manager in maintaining in-store service equipment

Assist store manager in maintaining in-store test equipment

Assist store manager in maintaining delivery vehicles

Perform all other duties as assigned

How You'll Work.

Team & Collaboration

Collaborate with management on selection; Work with the store manager

Free ATS check

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