KIKO MILANO
Retail
AssistantStoreManager
Neural analysis suggests this role is
optimal for manager candidates.
“Assistant Store Manager at KIKO MILANO. Skills: Commercial leadership, People leadership, Customer experience, Operational excellence. Own store performance. Achieve sales targets”
What You'll Achieve.
Achieve sales targets; Achieve profitability targets; Achieve KPI targets; High customer satisfaction; High customer loyalty; High customer advocacy; Positive store culture; Clear development pathways; Internal talent pipelines; Operational excellence; Uncompromising brand standards; Uncompromising visual standards
Industry & Context.
Performance analysis; Operational risk identification; Operational inefficiency identification
What They're Looking For.
Must Have
Proven experience in Assistant Store Manager role, Proven experience in Deputy Manager role, Proven experience in equivalent leadership role, Experience in fast-paced retail environment, Commercially minded, Understanding of KPIs, Confident people leader, Coaches others, Develops others, Inspires others, Passionate about customer experience, Passionate about beauty, Passionate about brand storytelling, Resilient, Adaptable, Comfortable leading through change
Nice to Have
Beauty retail experience preferred, Fashion retail experience preferred
What You'll Do.
Own store performance
Achieve sales targets
Achieve profitability targets
Analyse performance trends
Translate insights into plans
Drive results-focused culture
Set clear expectations
Support commercial initiatives
Build succession plans
Support internal progression
Foster inclusive environment
Foster high-trust environment
Champion customer journey
Ensure expert product knowledge
Ensure personalised service
Ensure confident application techniques
Role model customer engagement
Set standard for service
Set standard for selling behaviours
Set standard for brand storytelling
Use customer feedback
Improve service standards
Ensure flawless execution of operational processes
Ensure flawless execution of store routines
Ensure compliance with company policies
Maintain Retail Excellence
Maintain stock management
Maintain store presentation
Identify operational risks
Identify operational inefficiencies
Support inventory accuracy
Support safe working practices
Act as brand ambassador
Participate in training initiatives
Stay up to date with product innovation
Stay up to date with beauty trends
Stay up to date with competitor activity
How You'll Work.
Team & Collaboration
Partner with Store Manager; Lead high-performing team; Collaborate on initiatives; Collaborate on solutions
Full Job Description
This is not a traditional Assistant Store Manager role. At KIKO MILANO, our Assistant Store Managers are commercial leaders, people developers, and brand ambassadors. You are the driving force behind exceptional store performance, shaping culture on the shop floor, and translating strategy into daily action. You partner closely with the Store Manager to lead a high-performing team, elevate the customer experience, and deliver sustainable commercial results. When the Store Manager is not present, you step autonomously into full leadership of the business. #### #### What You’ll Be Accountable For #### Commercial Leadership & Business Performance · Act as a true business partner to the Store Manager, owning store performance and contributing to the achievement of sales, profitability, and KPI targets. · Analyse performance trends (ATV, UPT, footfall/conversion, etc) and translate insights into clear, actionable plans. · Drive a results-focused culture by setting clear expectations, tracking progress, and celebrating wins. · Support execution of commercial initiatives, launches, and promotions to maximise impact and customer engagement. #### People Leadership & Talent Development · Lead from the front, inspiring and motivating teams through visible, energetic leadership on the shop floor. · Recruit, onboard, and develop top talent, ensuring the right people are in the right roles at the right time. · Coach and mentor team members through regular feedback, development conversations, and hands-on training. · Build strong succession plans and support internal progression to strengthen long-term store capability. · Foster an inclusive, high-trust environment where everyone feels valued, supported, and empowered to perform at their best. #### Customer Experience Excellence · Champion a premium, consistent and engaging customer journey that reflects the KIKO service model. · Ensure teams deliver expert product knowledge, personalised service, and confident application techniq
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