Five Below
Retail
AssistantStoreManager
Neural analysis suggests this role is
optimal for Junior candidates.
“Assistant Store Manager at Five Below. The Assistant Store Manager ensures crew members provide excellent customer service and trains them on service standards for a fast, friendly checkout experience. This role leads front-end operations, merchandising, and maintains store cleanliness and readiness. The Assistant Store Manager also partners with the Store Manager on recruiting, training, and developing crew members, and performs store manager duties in their absence.”
What You'll Achieve.
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
Industry & Context.
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures. Must be able to remain in a stationary, upright position for 80% of the time.
What They're Looking For.
Must Have
High School Graduate or equivalent. Minimum 2 years of management experience. Excellent verbal and written communication skills. Ability to multi-task. Creative thinking. Ability to maintain composure under pressure.
Nice to Have
College experience preferred.
What You'll Do.
The Assistant Store Manager ensures crew members provide excellent customer service and trains them on service standards for a fast, friendly checkout experience.
This role leads front-end operations, merchandising, and maintains store cleanliness and readiness.
The Assistant Store Manager also partners with the Store Manager on recruiting, training, and developing crew members, and performs store manager duties in their absence.
How You'll Work.
Team & Collaboration
Partners with the store manager to recruit, train, coach, develop and supervise all crew members. Partners with the entire store leadership team in merchandising procedures and World Recovery.
Communication Scope
verbal communication; written communication; face-to-face
Full Job Description
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **RESPONSIBILITIES** * Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. * Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. * Responsible for performing store manager duties in their absence. * Partners with the store manager to recruit, train, coach, develop and supervise all crew members. * Reviews all corporate communications and reacts accordingly. * Partners with the entire store leadership team in merchandising procedures and World Recovery. * Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room * This job descript
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