Comcast
media and technology
AssistantStoreManager
“Assistant Store Manager at Comcast. Skills: Sales, Customer Service, Leadership, Operations Management. Responsible for the daily operations of a location and delivering a best in class experience for the store team and for customers.. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results.”
What You'll Achieve.
Achieve desired sales results.; Deliver a superior customer experience.; Drive results and growth.
Industry & Context.
Problem Solving
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly., Regular, consistent and punctual attendance., Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
What They're Looking For.
Must Have
5-7 Years Relevant Work Experience
Nice to Have
Previous Comcast experience
What You'll Do.
Responsible for the daily operations of a location and delivering a best in class experience for the store team and for customers.
coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results.
Promote and maintain a performance-based culture
where employees are inspired to do their best and act as a mentor to foster employee professional development.
Maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional.
Ensure that all inventory requirements are carried out effectively
returning and organizing and securing.
Demonstrate advanced knowledge of company products and services
as well as best practices as they relate to sales processes
store schedules and customer engagement.
Achieves all sales and service metrics through daily supervision
coaching and consistent performance-management (e. g.
discipline) of retail sales team.
Proactively coaches and develops store team to perform their responsibilities at a high level.
Provides on-boarding support
observes and provides feedback to new hires to ensure they are on-track with their training curriculum and able to provide an exceptional customer experience.
Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.
In cooperation with store manager
oversees all daily sales floor responsibilities
including proper and efficient staffing and scheduling
dress code compliance
sales huddles and resolution of customer escalations.
Drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures.
Evaluates current processes
procedures and overall efforts for improvement and innovation.
Drives operational excellence with particular focus on inventory management.
Leads store inventory cycle counts ensuring the timeliness and compliance with store
channel and company requirements.
Reviews store reports looking for improvement opportunities in the areas of sales
productivity and net promoter system (NPS).
Coaches team members on how to position all products with customers.
Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
Remains current on new and current products and services
industry and competitive trends and reinforces findings with the team.
Administers cash handling policies and procedures.
Leverages available tools to monitor customer feedback
coach and take action to improve the store experience.
Is well-versed in sales compensation plans and addresses team member questions.
Builds collaborative relationships with market and region stakeholders including the operations manager.
Other duties and responsibilities as assigned.
How You'll Work.
Team & Collaboration
Collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met.; Builds collaborative relationships with market and region stakeholders including the operations manager.; Win as a team - make big things happen by working together and being open to new ideas.
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