AssistantStoreDirector

Salary Range $61,666 - $77,082* **_Job Description:_** ****Assistant Store Director, Customer Experience & Workforce Management **** ****YOU WILL BE:**** **As the Assistant Store Director, Customer Experience & Workforce Managemen**t** , you will drive a culture of exceptional service, accountability, and results. You’ll model relationship-based client interactions, lead service recovery efforts, and coach your team on delivering high-touch, personalized experiences that foster loyalty. In partnership with the Store Director, you will use business data and KPIs to inform strategic decisions, optimize workforce planning, and align talent and resources to the highest-impact areas of the business. Acting as the store’s operational lead in the Store Director’s absence, you will ensure seamless execution, operational excellence, and an elevated customer experience.** ** _WHAT YOU WILL DO:_** * **Model and reinforce service behaviors that create exceptional customer experiences and foster loyalty** * **Lead resolution of escalated customer issues and trains team on handling service recovery** * **Drive a client-first mindset by modeling relationship-based service** * **Develop and implement store level clienteling strategies to drive personalized outreach and long term customer engagement** * **Make decisions and addresses challenges in absence of store director ensuring smooth operations and maintaining high performance** * **Conduct weekly recaps and use data to inform business strategies and prioritize team actions** * **Use product knowledge to inform strategic business decisions and coaching** * **Monitor program adoption rates and coaches team on best practices** * **Build a culture of accountability, setting clear expectations and aligning performance with business goals** * **Own workforce management by creating strategic schedules and aligning staffing to business needs and traffic patterns** * **Leverage KPIs and business data to adjust tactics and improve futur