The Wickaninnish Inn
Hospitality
AssistantSpaManager
“Assistant Spa Manager at The Wickaninnish Inn. Skills: Spa management, Guest service, Team leadership. Ensure efficient guest service. Meet Relais & Chateaux standards”
What You'll Achieve.
Meet guest expectations; Achieve monthly budget
Industry & Context.
Creative problem-solving
Flexibility for shift work, Work evenings, Work weekends, Work holidays
What They're Looking For.
Must Have
2 years management experience, 1000 hours massage education, 2 years commitment to position
Nice to Have
Working knowledge of Spa Soft, Working knowledge of Maestro, Working knowledge of Microsoft Word, Working knowledge of Excel, Working knowledge of FileMaker Pro
What You'll Do.
Ensure efficient guest service
Meet Relais & Chateaux standards
Meet AAA 4 & 5 Diamond standards
Meet Forbes Standards
Follow Inn mission statements
Follow Relais & Chateaux philosophies
Follow Forbes standards
Follow Wickaninnish service philosophies
Create positive learning atmosphere
Ensure spa cleanliness
Ensure spa physical condition
Respond to guest inquiries
Resolve guest concerns
Assist in payroll submission
Assist in performance management
Review strategies for budget
Provide assistance in budget implementation
Support transition to new Spa Software
Create new Standard Operating Procedures
Maintain Standard Operating Procedures
Monitor retail program
Provide training on retail
Provide feedback on retail
Conduct performance management on retail
Work at reception desk
Complete administrative responsibilities
How You'll Work.
Team & Collaboration
Spa Leadership Team; Spa team members; Practitioners; Estheticians; Coordinators; Attendants; Yoga instructors
Communication Scope
Verbal communication; Written communication
Applying for this Assistant Spa Manager role?
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