AssistantSpaManager

Oversee the day-to-day running of our Recovery Zone facilities & facilities

world-class member experience

and revenue performance

Building rapport with returning members

Maximizing revenue through effective scheduling

smart yield management

and active sales of both treatments and fitness offerings

Oversee daily operations of the spa

thermal pools & facilities

Red Light Therapy rooms and cryotherapy facilities

Ensure all equipment is maintained and compliant with health and safety regulations

Manage facility scheduling

and capacity planning

Conduct regular facility walkthroughs and uphold the highest standards of cleanliness and presentation

and maintenance contractors

Deliver a consistently exceptional and personalised experience for all members

Handle member feedback

and service recovery with professionalism and urgency

Collaborate with the membership team on onboarding

and satisfaction initiatives

and schedule a team of massage therapists

Recovery Zone operators & executives

and safety-conscious team culture

Recruit and onboard new team members

Monitor KPIs including occupancy rates

revenue per treatment

and member utilisation

Assist in budget planning

and stock management for treatment supplies

Identify opportunities to grow ancillary revenue through upselling and package promotions

Prepare regular operational reports

Ensure all operations meet MOH

and relevant Singapore regulatory requirements

Maintain proper documentation for HBOT and cryotherapy protocols and contraindications

Enforce safety briefings

and emergency protocols for advanced therapies