Jll
AssistantSoftServiceManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Assistant Soft Service Manager at Jll. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, housekeeping, pest control, facade cleaning, horticulture. manage all the activities related to housekeeping, pest control, facade cleaning, and horticulture. understand and help resolve all client concerns related to Soft Services”
What You'll Achieve.
validate the performance of subordinate staff workings
Industry & Context.
excellent problem-solving skills; help resolve all client concerns related to Soft Services; identify various cleaning needs in the building and ensuring the same is rectified
What They're Looking For.
Must Have
Degree / Diploma in housekeeping/hospitality, minimum 5-7 years of work experience, Good communication skills (English - oral/written)
Nice to Have
Knowledge in functional area of soft services, Adequate software exposure like MS office etc.
What You'll Do.
manage all the activities related to housekeeping
understand and help resolve all client concerns related to Soft Services
Managing cleaning services
focussing on common using knowledge of the methods and practices in janitorial operations including details on cleaning chemicals
maintenance & repair of equipment
waste management and hygiene & sanitation standards
Taking daily rounds of the premises to identify various cleaning needs in the building and ensuring the same is rectified with support from other team members
Creating work plans/schedules
and assigning cleaning / maintenance work to subordinate teams
Briefing and De-briefing all staff regarding their duties
designated areas of work and special instructions if any during the start and end of shift
Establishing and implementing operational standards and procedures for the departments supervised
Maintaining required records of budget and other information
Maintain inventory stock to ensure that supplies and equipment are available in adequate amount
or furnishings as and when required
Preparing reports like DMR
QBR (quarterly business review ) and other related reports at site
such as estimating costs and preparing / managing budgets
Planning & making arrangements for change in beautification of certain areas every quarterly and for festivals & events as and when
Managing landscaping and gardening
Managing vendor personnel for assigned units (vendor contracts
Responsible for maintaining discipline at site with proper attire and etiquette in the staff supervised
Ensuring that employees’ growth by engaging them in periodic trainings and skill enhancement are conducted
Supporting employee relations’ issues & statutory compliances
Developing/reviewing/improving SOPs /processes/programs
Preparing and implementing various checklists
at the frequency instructed in the client/SME suggested formats
Ensuring that janitor closets and storage areas are always maintained in a neat and orderly manner
How You'll Work.
Team & Collaboration
cross-functional coordination; communicate information effectively with the internal & external customers
Communication Scope
Good communication skills (English - oral/written); communicate information effectively with the internal & external customers
Process & Methodology
resource planning, work plans/schedules creation, assigning work to subordinate teams
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Position:** Assistant Soft Service Manager, Gurgaon **Business:** Property and Asset Management, Gurgaon **What this job involves** You will manage all the activities related to housekeeping, pest control, facade cleaning, and horticulture. You need to actively understand and help resolve all client concerns related to Soft Services using your domain expertise. Your day to day activities will involve: * Managing cleaning services, focussing on common areas; using knowledge of the methods and practices in janitorial operations including details on cleaning chemicals, usage of consumables, maintenance & repair of equipment, waste management and hygiene & sanitation standards. * Taking daily rounds of the premises to identify various cleaning needs in the building and ensuring the same is rectified with support from other team members. * Creating work plans/schedules, inspecting, and assigning cleaning / maintenance work to subordinate teams. * Briefing and De-briefing all staff regarding their duties, designated areas of work and special instructions if any during the start and end of shift. * Establishing and implementing operational standards and procedures for the departments supervised. * Maintaining required records of budget and other information. * Maintain inventory stock to ensure that supplies and equipment are available in adequate amount. * Order new equipment, supplies, or furnishings as and when
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