Wynn Resorts
Gambling And Casinos
AssistantShiftManager-SlotAdministration
Neural analysis suggests this role is
optimal for mid candidates.
“Assistant Shift Manager - Slot Administration at Wynn Resorts. Skills: Slot operations, Staff supervision, Gaming compliance. Support daily operations of the Slot. Supervise operations staff”
What You'll Achieve.
Maximize departmental opportunities; Ensure excellent guest experience; Ensure excellent team member experience; Maintain departmental performance; Deliver maximum property wide service; Maintain maximum property wide service; Deliver guest satisfaction; Maintain guest satisfaction; Deliver team member satisfaction; Maintain team member satisfaction; Maximize department success; Maximize company success
Industry & Context.
Define problems; Collect data; Establish facts; Draw conclusions
21 years of age or above, Lift or maneuver 30 pounds, Varied standing/walking, Work varying schedules
What They're Looking For.
Must Have
21 years of age or above, Obtain and maintain MA Gaming Commission registration/license, High school degree or equivalent, Minimum 3 years casino or slots experience, 1 year leadership role experience, General computer skills, Basic Microsoft Office knowledge, Experience with planning, Experience with project management, Outstanding organizational skills, Outstanding interpersonal skills, Outstanding administrative skills, Excellent attention to detail, Ability to read, analyze, interpret documents, Ability to respond to common inquiries, Fluency in English, Ability to write detailed instructions, Ability to present information, Ability to compute basic mathematical calculations, Ability to decipher and maintain reports, Ability to define problems, collect data, establish facts, draw conclusions, Regularly required to talk and hear, Regularly required to stand, walk, sit, Use hands to finger, handle, or feel objects, tools or controls, Occasionally required to reach with hands and arms, Occasionally required to sit, climb or balance, Occasionally required to stoop, stretch, bend, kneel, crouch, or crawl, Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Ability to adjust focus, Lift or maneuver at least 30 pounds, Varied instances of standing/walking, Interact with internal and external guests professionally, Work varying schedules, Reliable, consistent, and punctual attendance
Nice to Have
Bachelor's Degree in a related field or equivalent experience, Second language proficiency
What You'll Do.
Support daily operations of the Slot
Supervise operations staff
Assist with slot moves
Assist with slot modifications
Assist with slot installations
Assist with slot upgrades
Monitor slot floor performance
Ensure gaming activity compliance
Implement and apply core values
Implement and apply property standards
Implement and apply department standards
Participate in execution of departmental goals
Participate in execution of departmental objectives
Participate in execution of departmental policies
Participate in execution of operating procedures
Monitor operational effects
Make changes required for improvement
Identify key drivers of success
Assist in managing day to day activities
Maintain departmental performance
Maintain accuracy of departmental policies
Maintain confidentiality of departmental policies
Maintain thoroughness of departmental policies
Maintain accuracy of departmental records
Maintain confidentiality of departmental records
Maintain thoroughness of departmental records
Maintain accuracy of departmental reports
Maintain confidentiality of departmental reports
Maintain thoroughness of departmental reports
Assist in managing team member performance
Monitor all department activities
Enforce internal policies
Enforce controls property wide
Assist management to ensure department delivers service
Assist management to maintain property wide service
Assist management to maintain guest satisfaction
Facilitate communication throughout the property
Organize and preside over meetings
Assist in performance management
Assist in employee engagement
Provide training opportunities
Provide constructive feedback
Provide positive feedback
Create a motivating environment
Keep informed of new developments
Make recommendations for success
Manage multiple priorities simultaneously
Manage internal guest relations
Manage external guest relations
Address team member issues
Promote positive relations with team members
Promote fair relations with team members
Promote ethical relations with team members
Promote positive relations with contractors
Promote fair relations with contractors
Promote ethical relations with contractors
Act as ambassador of Encore brand
Supervise slot operations staff
Assist with vendor installations
Assist with regulatory agency installations
Assist with support area installations
Uphold service standards for Slots Department
Protect company assets
Work with safety as a priority
Follow department safety standards
Follow company safety standards
Maintain relevant industry knowledge
Perform other job-related duties
How You'll Work.
Team & Collaboration
Meetings with team members; Meetings with other departments
Communication Scope
Respond to inquiries; Present information; Write instructions; Write correspondence
Process & Methodology
Planning, Project management
Full Job Description
Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Salary Pay: $70,000.00 - $75,000.00 The Encore Boston Harbor Assistant Shift Manager – Slots will be responsible for supporting management of the daily operations of the Slot Department; including supervising operations staff and assisting with slot moves, modifications, installations, and upgrades, and monitoring slot floor performance. Ensures that gaming activity is conducted in accordance with the Gaming regulations. Responsibilities include, but are not limited to: establishing the department strategy and supporting the alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the daily operation, guest satisfaction, and team member satisfaction within the Slots Department. JOB RESPONSIBILITIES: * Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. * Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. * Assists in the management of day to day activities to ma
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