Standard Bank Group

Banking

Assistant,RelationshipManager

$2100–3600k ~AI est. Nairobi, Nairobi County, Kenya FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for entry candidates.

The Brief

“Assistant, Relationship Manager at Standard Bank Group. Skills: Relationship Management, Client Support, Revenue Growth. Provide proactive support to Relationship Managers. Deliver personalized transactional banking experience”

What You'll Achieve.

Drive revenue growth

Industry & Context.

Banking
Problems you'll solve

Interpreting Data

What They're Looking For.

Must Have

3-5 years experience, Proven track record in financial services, Banking experience, Experienced in upholding highest service levels, Exposure to branch back-office, Exposure to sales support functions, Experience completing loan applications

Nice to Have

Relationship management experience in Wealth and Investment, Relationship management experience in Business Banking, Relationship management experience in Investment Banking, Dealing with high-net-worth individuals, Portfolio context experience

What You'll Do.

Provide proactive support to Relationship Managers

Deliver personalized transactional banking experience

Deliver superior transactional banking experience

Process client instructions

Process account opening

Process other transactional products

Ensure timely resolution of client queries

Ensure timely resolution of client complaints

Identify cross-selling opportunities

Maintain strict adherence to risk management controls

Maintain strict adherence to operational processes

How You'll Work.

Team & Collaboration

Support Relationship Managers

Communication Scope

Articulating Information

Full Job Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Provide proactive support to Relationship Managers by delivering a personalized and superior transactional banking experience to Wealth and Investment clients. This includes processing client instructions across account opening, payments, investments, lending, and other transactional products. Ensure timely resolution of client queries and complaints in line with Wealth and Investment service standards, while identifying cross‑selling opportunities to drive revenue growth. Maintain strict adherence to risk management controls and operational processes to minimize losses. ## Qualifications Education Field of Study : Finance, Investment or any other related field CISI certification is an added advantage Experience Required 3-5 years * Proven track record in the financial services industry, preferably with relationship management experience in Wealth and Investment, Business Banking or Investment Banking * Banking experience, preferably dealing with high net-worth individuals in a portfolio context. * Experienced in upholding the highest levels of service. * Exposure to branch back-office and sales support functions. * Experience in completing loan applications successfully ## Additional Information Behavioural Competencies: * Adopting Practical Approaches * Articulating Information * Checking Things/Attention to Detail * Developing Expertise * Exploring Possibilities * Following Procedures * I

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