Jll
AssistantPropertyManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Assistant Property Manager at Jll. Skills: Property management, Customer relations, Operations management. Anticipate guest needs. Resolve customer concerns”
What You'll Achieve.
Ensure closure of complaints; Maintain premises in best possible way; Enhance lifespan of equipment; Ensure supplies and equipment available; Maintain and operate property at optimum level
Industry & Context.
Problem-solving skills; Logic and reasoning; Identify alternative solutions; Resolve conclusions; Resolve approaches to problems; Handling complaints; Settling disputes; Resolving grievances; Resolving conflicts; Negotiating with others
Willingness to work flexible shifts, Willingness to work weekends, Willingness to work holidays
What They're Looking For.
Must Have
2-3 years hospitality studies, 4-5 years client facing roles, Fluent English language, Flexible shifts willingness
Nice to Have
Hospitality studies background
What You'll Do.
Anticipate guest needs
Resolve customer concerns
Maintain customer service standards
Receive client calls and emails
Communicate actions to stakeholders
Inspect work performed
Ensure upkeep of assignment
Make plans and schedules
Assign work to subordinates
Conduct ground staff briefings
Ensure staff discipline and etiquette
Implement SOPs for site operations
Inspect physical condition of facilities
Check and maintain equipment
Brief and de-brief supervisory staff
Monitor cleaning activity
Monitor security operations
Conduct training on work policies
Maintain inventory of consumable stock
Select and order new equipment
Recommend service improvements
Increase operational efficiency
Perform financial tasks
Plan beautification changes
Arrange for festivals and events
Supervise security staff
Monitor security work assignments
Provide security training
Maintain security policies
Update security procedure manual
Manage manpower records
Communicate with Property Manager
Communicate with team members
Communicate with clients
Approve hiring of contract staff
Interview contract staff
Carry out vendor meetings
Review security after hour reports
Monitor staff performance
Coordinate emergency response
Transfer injured persons to hospital
Take ownership of requests
Handle complaints effectively
Monitor helpdesk operations
Monitor customer service executives
Conduct customer feedback surveys
Share feedback reports
Cooperate with other departments
Coordinate with other departments
Communicate with other departments
Ensure good customer experience
Share consolidated feedback reports
Handle emergencies expeditiously
Contact proper authorities
Maintain building operating procedures
Check inventory records
Maintain inventory records
Maintain club house reports
Participate in events
Participate in parties
Manage CSR activities
Participate in CSR activities
Manage general maintenance
Participate in general maintenance
Manage guest handling
Participate in guest handling
Act as secondary contact
Approve working schedule for helpdesk
Approve rostering for helpdesk
Operate property at optimum level
How You'll Work.
Team & Collaboration
Cross-functional teams; Property Manager; Team members; Clients; Security vendor operations; Housekeeping vendor operations; Other departments
Communication Scope
Speech clarity; Fluency in English
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Position:** Assistant Property Manager, Mumbai. **Business:** Property and Asset Management, Mumbai. # **What this job involves** # # You will be JLL’s front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us. Your day to day activities will involve:s # · Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner. * Inspect work performed to ensure that it meets specifications and established standards. * Ensure the upkeep of the assignment/task as per set SOP. * To make plans/ schedules and inspect/assigns work to subordinate supervisors and/or teams. * Conduct regular briefing for ground staff. * Ensure discipline, proper attire and etiquette in subordinate staff. * Implementation of all standard operating procedures at site to ensure smooth site operations. * Regular/ frequent rounds to be taken to inspect and evaluate the physical condition of facilities to determine the type of work required. * Check and maintain equipment to ensure that it is in working order. * Brief and de-brief all supervisory staff. * Monitor all cleaning activity & security operations, ensure it is done as per set SOP, in order to maintain premises in best possible way and to enhance the lifespan o
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