AssistantProjectSupportOfficer

### **Job Description** ## **Overview** The Training Coordinator is responsible for delivering end‑to‑end training administration and certification management for the UK Safety Training Hub. The role focuses on high‑volume transactional processing, ensuring mandatory and role‑specific training is booked, tracked, recorded, and maintained accurately within Workday, in line with UK compliance and internal training rules. The role is critical in ensuring workers remain competent, certified, and compliant by managing bookings with approved external training providers and maintaining accurate training records. ## **Your role** * Manage 2,000–3,000 annual training course bookings across multiple UK‑approved external providers. * Receive and action training requests triggered through Workday workflows. * Review task details including: * Course type * Approved provider options * Deadlines and expiry dates * Cost codes * Worker details * Evidence and certification rules * Book training using the Workday‑linked course catalogue and approved providers. * Liaise with providers to secure course availability and confirmations. * Issue joining instructions and booking confirmations to workers. * Upload booking confirmations and completion evidence directly into Workday certification records. * Ensure accurate capture of: * Certificate document * Provider name * Completion date * Course duration * Expiry/renewal date * Maintain accurate and up‑to‑date training and certification data within employee profiles. * Support automated notifications to line managers confirming completion and compliance updates. * Manage expiry‑driven rebookings (approximately 150–300 annually). * Action certification renewals initiated via Workday expiry reminders (e.g. Network Rail Sentinel Personal Track Safety and other safety‑critical competencies). * Ensure training records align with UK training rules and compliance requirements (high‑level). * Identify exceptions or non‑standard cases and escalate t