ModSquad
AssistantProjectManager
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optimal for Mid candidates.
“Assistant Project Manager at ModSquad. Skills: Social media moderation, Community management, Support operations. Support Project Manager in executing daily operations. Assist in onboarding moderators”
What You'll Achieve.
Ensure day-to-day delivery; Ensure quality assurance; Support client success; Reinforce trust and safety; Optimize performance; Contribute to vibrant community experience; Support project health; Provide insights; Ensure consistency in community responses; Ensure consistency in moderation decisions; Ensure consistency in audience experience; Assess performance; Assess consistency; Provide operational guidance; Focus on continuous improvement; Focus on operational excellence; Provide on-the-ground perspective; Provide community trend analysis
Industry & Context.
Flag/escalate issues; Performance optimization; Troubleshooting
What They're Looking For.
Must Have
2+ years of experience in social media moderation, 2+ years of experience in community management, 2+ years of experience in support operations, Familiarity with digital communities and platforms, Understanding of moderation strategies, Understanding of community standards, Understanding of brand voice, Understanding of trust & safety protocols, Experience working in remote, fast-paced environments, Experience working with distributed teams, Communication and organizational able to juggle multiple priorities, Attention to detail
Nice to Have
Proficient in Zendesk, Proficient in Sprinklr, Proficient in Asana, Proficient in Khoros, Proficient in Trello, Passion for online communities, Passion for digital culture, Passion for audience engagement
What You'll Do.
Support Project Manager in executing daily operations
Assist in onboarding moderators
Assist in offboarding moderators
Assist in onboarding leads
Assist in offboarding leads
Assist in onboarding contractors
Assist in offboarding contractors
Help manage real-time coverage needs
Help manage shift scheduling
Help manage Mod grouping
Monitor project communications
Provide real-time support to moderators
Maintain detailed documentation
Track daily performance metrics
Track productivity data
Assist with enforcing brand voice
Assist with enforcing tone
Assist with enforcing platform-specific moderation rules
Proactively flag trends
Proactively flag sentiment shifts
Proactively flag engagement anomalies
Contribute to refinement of moderation playbooks
Contribute to refinement of engagement playbooks
Partner with Leads to ensure consistency
Partner with Mods to ensure consistency
Conduct shadowing sessions
Deliver feedback to employee moderators
Provide coaching to employee moderators
Provide operational guidance to contractors
Assist in conducting 1:1s
Assist in conducting performance check-ins
Assist in conducting team meetings
Identify opportunities to improve training materials
Identify opportunities to improve SOPs
Identify opportunities to improve onboarding practices
Help prepare reports for clients
Help prepare updates for clients
Join client calls as needed
Represent real-time team performance
Assist with QBR preparation
Contribute to client strategy sessions
Build rapport with clients
Represent client expectations internally
How You'll Work.
Team & Collaboration
Internal teams; Distributed teams; Cross-functional teams
Communication Scope
Client communication; Client reporting; Client calls; Client strategy sessions
Process & Methodology
Project coordination, Shift scheduling, Forecasting, Documentation, Performance metrics, QA outcomes, Moderation strategies, Playbook development, Client reporting, QBR preparation, Strategy sessions
Full Job Description
# **We Could Use Someone Like You in Our Crew.** # We Could Use Someone Like You in Our Crew # _ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place._ __**The Job:**__ We are looking for a motivated and operationally savvy Assistant Team Manager to support high-impact social media moderation and community management projects for leading global brands. This role is ideal for someone who thrives in digital spaces, understands the nuances of online communities, and is eager to support client success through hands-on operational excellence and strategic collaboration In this role, you will work closely with the Manager to help ensure day-to-day delivery, quality assurance, team support, and community engagement efforts are running smoothly. You will serve as a key liaison for internal teams and play a direct role in reinforcing trust and safety, optimizing performance, and contributing to a vibrant, brand-aligned community experience. __**What You’ll Do**__ * Operational Support & Project Coordination * Support the Project Manager in executing daily operations for social media moderation and community management projects. * Assist in onboarding/offboarding moderators, leads, and contractors across diverse platforms and communities. * Help manage real-time coverage needs, shift scheduling, and Mod grouping based on engagement trends and project forecasts. * Monitor
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